WIRE TRANSFER ANALYST - WATERFORD -MIAMI

FirstBank Florida; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

FirstBank Florida in Miami seeks a Wire Operations professional to support domestic and international wire transfers, ensure compliance with AML and OFAC policies, and assist branches and customers with wire instructions and inquiries.

You will handle recalls, investigations, and reconciliations, while maintaining accurate logs and providing timely responses to research requests. Strong service focus and teamwork are essential.

Responsibilities

• Process wire recalls, returns and investigations within a reasonable timeframe to mitigate customer impact.
• Track progress of recalls, returns and investigations and maintain logs and files of those service messages.
• Process and approve foreign currency outgoing wire transfers in a timely manner, in compliance with Bank policies and procedures.
• Review all wire transfers for OFAC hits prior to processing.
• Ensure compliance with all regulatory requirements surrounding wire transfers.
• Investigate, close and provide error resolution on Consumer International Dodd/Frank transactions
• Reconcile incoming and outgoing wires daily; perform next day verification of wires.
• Balances incoming and outgoing wires daily; perform next day verification of wires.
• Assist customers and branch personnel with completing wire instructions and other inquiries.

Skills

Customer Service

Relationship Building

Communication

Business Acumen

Problem Solving

Ownership

Teamwork

Compliance Awareness

Job description

JOB SUMMARY

Assists with the overall functions of the wire department including domestic and international wiretransfers status, requests,payments, rights and obligations associated with their transactions. Ensures proper procedures are followed to minimizeloss to the Bank while maintaining quality service. Ensures controlsare in place and they are always followed to protect the Bankand its customers from losses that ma yoccur through the transition of wire trans fees. Aids with research requestsfor our bank branches and /or customers.

Accountable for adhering to the Banks’s, AML and Office of Foreign Asset Control (OFAC) applicable policies. Employee mustfollow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’sprocesses and comply with any mandatory BSA,AML and OFAC training assigned.

ESSENTIALFUNCTIONS

Process wire recalls, returns and investigations within a reasonable timeframe to mitigate customer impact.

Track progress of recalls, returnsand investigations and maintain appropriate and organized log and files of those service messages.

Process and approve foreign currency outgoing wire transfers in a timely manner, in compliance with Bank policies and procedures.

Reviews all wiretransfers for Office of foreign Asset Control (OFAC) hits prior to processing.

Ensures compliance with all regulatory requirements surrounding wire transfers.

Ensures proper procedures are followed to minimize losses to the Bank and its customers, while maintaining quality service

Investigate, close and provide error resolution on Consumer International Dodd/Frank transactions

Completes the Banks legal research requests(subpoenas) in a timely manner.

Reconcile incoming and outgoing wires daily: performs next day verification of wires.

Balances incoming and outgoing wires daily; performs next day verification of wires.

Assists customers and branch personnel with completing wire instructions and other inquiries.

Performs reconciliations. and other ad hoc projects within the department, as assigned.

Homogenous – s single country (1 region)

KNOWLEDGE, SKILLS AND ABILITIES

Customer Service: Anticipates and provides excellent service to internal and external customers

Building strong relationships:Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services

Communication: Delivers clear effective communication and takes responsibility for understanding others

Business Acumen:Understands how the organization works, including current and future policies, practices and trends.

Problem Analysis and Solution: Identifies problems, conducts analysis and searches for best solutions

Ownership: Takes initiative and assumes personal accountability for goals and outcomes /deadlines

Vision and Values: Understands organization’s vision and upholds values in everyday words and actions

Collaboration and Creating Teamwork: Operates cooperatively and cohesively.

Customer Focus Building Strong relations
Communication Business Acumen
Problem Analysis & Solution Ownership
Vision &Values
Category Criteria for CustomerService / General Support

Collaboration &Teamwork Anticipate and provide serviceexcellence to both internal and external customers.

Establish, sustain, and foster both internal and professional contacts to build, enhanceand connect to FirstBank services.

Deliverclear, effective communication and take responsibility for understanding others.

Understand how the organization works, including, current and future policies, practices, and trends.

Identify problemsand conduct appropriate analysis involving others to search for the best solution.

Take initiative and assumepersonal accountability for goals, outcomes, and deadlines.

Understand the organization’s vision and uphold the valuesin everyday work and actions. At higher levels take long-term view and sharewith others the vision and the organization path ahead.

Provide direction and leadership to help teams achieve goals and operate cooperatively.

Independence of Judgement

The degree of judgement is related to identification and definition of new problems of moderate complexity.

Impact of Errors

The impact of errors of this position could affect stability and continuity of the vital Bank operations.

EQUALEMPLOYMENT OPPORTUNITTY EMPLOYER