Wire Room Operations Manager

Burke & Herbert Bank; Alabama; On-site; USD 39,000 - 55,000; Full time

Job summary

Burke & Herbert Bank is seeking a Wire Manager to oversee the wire room’s daily operations, coordinate with branches and operations, and provide coaching, reporting, and guidance to staff.

This non-exempt role requires strong leadership, organizational and analytical skills, and experience with wire transfers; you will develop procedures, monitor controls, and prepare management reports. A Bachelor’s degree and several years of banking operations experience are valued.

Qualifications

• Two or more years of Wire transfer experience required.
• Two to three years banking industry or operations experience.
• Minimum of three years management experience.
• Bachelor’s Degree or equivalent preferred.

Responsibilities

• Oversees the daily operations and management of the Wire Department functions by determining workflow to ensure adequate staffing and effective utilization of resources.
• Provides coaching and mentoring to motivate, develop skills, and conducts staff meetings to maximize their potential.
• Builds constructive and effective relationships with staff and employees in other areas of the bank to support a collaborative working environment.
• Acts as resource for customers, the branch, and operations staff related to the wire transfer process.
• Monitors department activities and performs periodic audits of internal controls to ensure quality and efficiency of work as well as compliance with established procedures and regulatory requirements.
• Develops and maintains standard operating procedures and evaluates departmental processes and procedures to create efficiencies, improve quality, and minimize risk.
• Creates and prepares management reporting using a variety of Core system applications.
• Works with vendors and service providers to identify research and recommend service/system offerings to enhance customer service, improve efficiencies, increase production, mitigate risk, and address system related issues.
• Assists in the implementation of new products or programs to ensure system integrity, and recommends program changes to be more efficiently and effectively. Participates in system releases/enhancements.
• Reviews and approves the daily department activities and general ledger settlement.
• Reviews and monitors department budget and prepares periodic expense variance report.
• Responsible for human resources administrative functions include work scheduling, payroll, performing annual reviews, staff hiring, conducts counseling sessions, and disciplines assigned staff.
• Formulates recommendations for personnel and operational policies to management.
• Creates and maintains corporate contingency plan and disaster recovery procedures. Also, participates in disaster recovery plan exercises and testing.
• Prior working knowledge of Regulation E Dispute processing with an emphasis to Wire Transfers preferred.
• Remains knowledgeable and completes ongoing training in compliance with Bank standards and federal and state banking laws and regulations to ensure that changes are implemented in a timely manner.

Skills

Leadership

Mentoring

Organizational skills

Analytical skills

Communication

Banking procedures

Management reporting

MS Office

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Job description

Burke & Herbert Bank is seeking a Wire Manager to oversee the wire room’s daily operations, coordinate with branches and operations, and provide coaching, reporting, and guidance to staff.

This non-exempt role requires strong leadership, organizational and analytical skills, and experience with wire transfers; you will develop procedures, monitor controls, and prepare management reports. A Bachelor’s degree and several years of banking operations experience are valued.