Wire Manager

Burke & Herbert Bank & Trust; Preston (MD); On-site; USD 41,000 - 48,000; Full time

Job summary

Burke & Herbert Bank & Trust seeks a Wire Manager to oversee the wire room’s daily operations, ensuring smooth workflows and resource utilization. The role provides coaching, guidance and training to staff while maintaining compliance with regulations.

The position reports to the Assistant Director of Deposit Operations with responsibilities spanning governance, reporting, and collaboration across departments. Strong leadership and banking operations experience are required.

Qualifications

• Two or more years of wire transfer experience required.
• Two to three years banking industry or operations experience.
• Minimum of three years management experience.
• Bachelor's Degree or equivalent preferred.

Responsibilities

• Oversees daily operations and management of the Wire Department functions by determining workflow and staffing needs.
• Provides coaching and mentoring to motivate and develop staff and conducts staff meetings.
• Builds relationships with staff and other departments to support a collaborative environment.
• Acts as a resource for customers, the branch, and operations staff related to wire transfers.
• Monitors activities and audits internal controls for quality, efficiency and regulatory compliance.
• Develops and maintains SOPs and evaluates processes to create efficiencies and minimize risk.
• Prepares management reporting using core system applications.
• Works with vendors to enhance service offerings and address system issues.
• Participates in system releases/enhancements and ensures system integrity.

Skills

Leadership

Staff coaching

Analytical skills

Communication

Management reporting

Regulation E knowledge

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Burke & Herbert Bank & Trust

CLASSIFICATION: Non-exempt

REPORTS TO: Assistant Director of Deposit Operations

DATE: September 9, 2026

JOB DESCRIPTION

Summary/Objective

The Wire Manager is responsible for the oversight and management of the wire room daily operations. The Wire Manager will perform multiple functions, maintain communication between the branch and other areas of the Bank, provide management reporting and analysis; and provide coaching, support, guidance and training to staff.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversees the daily operations and management of the Wire Department functions by determining workflow to ensure adequate staffing and effective utilization of resources.
• Provides coaching and mentoring to motivate, develop skills, and conducts staff meetings to maximize their potential.
• Builds constructive and effective relationships with staff and employees in other areas of the bank to support a collaborative working environment.
• Acts as resource for customers, the branch, and operations staff related to the wire transfer process.
• Monitors department activities and performs periodic audits of internal controls to ensure quality and efficiency of work as well as compliance with established procedures and regulatory requirements.
• Develops and maintains standard operating procedures and evaluates departmental processes and procedures to create efficiencies, improve quality, and minimize risk.
• Creates and prepares management reporting using a variety of Core system applications.
• Works with vendors and service providers to identify research and recommend service/system offerings to enhance customer service, improve efficiencies, increase production, mitigate risk, and address system related issues.
• Assists in the implementation of new products or programs to ensure system integrity, and recommends program changes to be more efficiently and effectively. Participates in system releases/enhancements.
• Reviews and approves the daily department activities and general ledger settlement.
• Reviews and monitors department budget and prepares periodic expense variance report.
• Responsible for human resources administrative functions include work scheduling, payroll, performing annual reviews, staff hiring, conducts counseling sessions, and disciplines assigned staff.
• Formulates recommendations for personnel and operational policies to management.
• Creates and maintains corporate contingency plan and disaster recovery procedures. Also, participates in disaster recovery plan exercises and testing.
• Prior working knowledge of Regulation E Dispute processing with an emphasis to Wire Transfers preferred.
• Remains knowledgeable and completes ongoing training in compliance with Bank standards and federal and state banking laws and regulations to ensure that changes are implemented in a timely manner.

Other Duties

Other duties as assigned.

Skills/Abilities

• Strong leadership qualities and management skills.
• Strong organizational, analytical, and decision-making skills.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Ability to motivate and mentor staff.
• Knowledge of banking procedures and policies.
• Experience in management reporting.
• Strong working knowledge of computers and various applications including Microsoft Office.

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.

Travel

Limited local travel may be required for this position.

Education and Experience

• Two or more years of Wire transfer experience required.
• Two to three years banking industry or operations experience.
• Minimum of three years management experience.
• Bachelor's Degree or equivalent preferred.

For Applicants located in Alexandria, Virginia (VA):

The anticipated salary range for this position is $35.00 - $40.00 per hour.

For Applicants located in Preston, Maryland (MD):

The anticipated salary range for this position is $30.00 $35.00 per hour.

For Applicants from all other locations:

The salary will be based on experience, qualifications, and geographic location.

The ranges listed for Virginia and/or Maryland represent the good‑faith compensation the Company reasonably expects to pay for the position at the time of posting. Actual compensation will be determined based on factors including, but not limited to, the candidate's skills, qualifications, experience, education, certifications, internal equity, and business needs. This position may also be eligible for additional compensation, such as bonuses or incentive pay, where applicable.

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This employer is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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