Wire Payment Ops Specialist

SupportFinity™; North Dakota; On-site; USD 60,000 - 80,000; Full time

Job summary

Choice Bank is seeking a Wire Payment Operations Specialist to manage timely wire transfers for traditional and BaaS customers across Choice locations.

You will verify instructions, monitor channels, collaborate with teams and partners, and help mitigate risks while supporting special projects and reporting.

Qualifications

• Two years of banking experience preferred.
• Top notch customer service to reflect #PeopleFirst banking approach.
• Precision and accuracy essential in wire processing.
• Familiarity with AML regulations and wire transfer protocols.

Responsibilities

• Executing Wire Transfers: Facilitating wire transfers timely and accurately while adhering to regulatory guidelines and internal policies.
• Verification and Validation: Under dual control, reviewing wire instructions, verifying account details, and ensuring compliance to security protocols.
• Exception Handling: Investigating and resolving discrepancies or issues related to wire transactions.
• Monitoring both the Wire Transfers inbox and the Wire Transfers phone line for wire requests/inquiries from internal and external customers.
• Collaboration: Coordinating with internal teams, other financial institutions, BaaS Partners, and customers to facilitate wire transfers and research past transfers as needed.
• Risk Mitigation: Identifying and mitigating potential risks associated with wire transfers.
• Assisting with special projects such as reporting, procedure documentation, bank-wide trainings, and vendor collaboration.

Skills

Banking experience

Customer service

Attention to detail

AML regulations

Communication skills

Problem solving

Time management

Job description

Description

This position can be worked out of any Choice location.

Description

This position can be worked out of any Choice location.

Purpose (Why does this job exist?)

Wire Payment Operations Specialists play a critical role in ensuring the timely and accurate processing of wire transfers for both traditional and BaaS (Banking as a Service) customers.

Responsibilities (What will be the day-to-day responsibilities of this position?)

• Executing Wire Transfers: Facilitating wire transfers timely and accurately while adhering to both regulatory guidelines and internal policies.
• Verification and Validation: Under dual control, reviewing wire instructions, verifying account details, and ensuring compliance to security protocols.
• Exception Handling: Investigating and resolving any discrepancies or issues related to wire transactions.
• Monitoring both the Wire Transfers inbox and the Wire Transfers phone line for wire requests/inquiries from internal and external customers.
• Collaboration: Coordinating with internal teams, outside financial institutions, BaaS Partners, and customers to facilitate wire transfers and conduct research on past wire transfers as needed.
• Risk Mitigation: Identifying and mitigating potential risks associated with wire transfers.
• Assisting with special projects such as reporting, procedure documentation, bank-wide trainings, and vendor collaboration.

Requirements & Qualifications

• Preferred: Two years of banking experience.
• Customer Service: Top notch customer service skills to help exemplify our #PeopleFirst banking approach.
• Attention to Detail: Precision and accuracy are essential in wire processing.
• Financial Awareness: Familiarity with banking procedures, AML (Anti-Money Laundering) regulations, and wire transfer protocols.
• Communication Skills: Effective communication with team members, clients, and external partners.
• Problem-Solving: Ability to troubleshoot and resolve issues promptly.
• Time Management: Efficiently managing multiple wire requests within tight deadlines.

Culture Alignment

Choice is #PeopleFirst, banking second.

People don’t need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.

In contributing to our culture, Choice team members are guided by our core values.

• Embrace change and encourage innovation.
• Know when to ask for help and know when to offer help.
• Better the places we live.
• Work hard. Do the right thing. Have a little fun.

Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values. Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here.

Disclosure

This job description is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a significant risk to the health and safety of themselves or other employees.

All employment at Choice Financial Group is “at will” employment. This position description does not create an employment contract, implied or otherwise.

The base salary for this role is listed below. This pay range is posted to comply with wage transparency laws. The base salary may vary based on skill, ability, knowledge, experience and geographic location. Full time employees are also eligible for a competitive bonus and benefits package. Check out bankwithchoice.com/careers for an outline of current benefit offerings.

About the company

Choice Bank