Wire Client Support Specialist

MidFirst Bank; Los Angeles (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

Paid holidays

401(k) plan

Job summary

MidFirst Bank in California is hiring a Client Support Specialist to handle outgoing domestic, international and foreign wires, deposits, and related client service tasks. The role supports bank operations with accuracy and compliance in a fast-paced environment.

The ideal candidate will have at least 3 years in central operations or a wire room, strong customer service and teamwork skills, and the ability to follow procedures precisely.

Qualifications

• Minimum of 3 years in central operations/wire room in a financial environment.
• Excellent customer service skills, including oral and written communication.
• Ability to contribute to a positive team environment and achieve goals.
• Careful attention to detail and strict adherence to bank procedures and regulations.
• Knowledge of bank wire transfer processes.
• Proficiency with Microsoft Word, Outlook, Excel, etc.

Responsibilities

• Promote and deliver services, to include, but not limited to deposit accounts, existing loans, fund transfers, wire transfers, stop payments, and statistical information
• Process outgoing domestic, international and foreign currency wires
• Process central operations/middle office originated entries which require further processing within the bank
• Assist with review of daily Remote and Mobile deposits
• Monitor correspondent account balances to ensure proper balances are maintained
• Process third party vendor charges
• Prepare accurate reports required by the regulatory agencies related to wire transfers

Skills

Customer service

Written & verbal communication

Team collaboration

Attention to detail

Wire transfers knowledge

Microsoft Office

Tools

Microsoft Word

Outlook

Excel

Job description

Come and work for a California Best Employer! As a family-owned bank, MidFirst has established many client relationships that have spanned decades and generations. We are committed to continuously providing an exceptional culture, creating an energizing and supportive employee experience while delivering extraordinary client service. We have many opportunities and seek individuals that want to provide exceptional banking experiences to our clients!

MidFirst Bank is a full-service bank with a vision of unparalleled client service in California. The Bank's core principles are flexibility, responsiveness, and the ability to create tailored solutions, coupled with its commitment to provide exceptional client service. Our bankers work in a team effort to develop a deep understanding of their clients, and work with and on their behalf to develop solutions tailored to meet their needs. Nothing is overlooked. Everything is considered.

A Client Support Specialist should be knowledgeable of all Bank services and products, promote and deliver services to include, processing outgoing domestic, international and foreign wires as well as process NSF or Overdraft reports and assist with review of Remote and Mobile Deposits.

Essential Duties and Responsibilities:

• Promote and deliver services, to include, but not limited to deposit accounts, existing loans, fund transfers, wire transfers, stop payments, and statistical information
• Process outgoing domestic, international and foreign currency wires
• Process central operations/middle office originated entries which require further processing within the bank
• Assist with review of daily Remote and Mobile deposits
• Monitor correspondent account balances to ensure proper balances are maintained
• Process third party vendor charges
• Prepare accurate reports required by the regulatory agencies related to wire transfers

Required Skills:

• Minimum of 3 years of central operations/wire room experience in a similar financial environment
• Excellent customer service skills, including oral and written communication
• Ability to effectively contribute to a positive team environment and work toward achieving goals
• Careful attention to detail and strong organizational skills. Must adhere closely to bank procedures and regulations
• Knowledge of bank processes related to wire transfers
• Proficiency with all Microsoft applications (Word, Outlook, Excel etc.

Benefits:

We offer a generous comprehensive benefits package including medical, dental, and vision coverage; paid holidays, vacation, and sick leave; and 401(K) plan. Hours of paid leave may vary based on position.

Salary Range: $22.00-29.00 per hour. The compensation range for this position represents the minimum and maximum base salary for this role. Actual compensation will vary based on factors including experience, skills, qualifications, location, education, and business needs. This position may also be eligible for additional bonuses, where applicable.

Employment is subject to applicable federal and state regulatory requirements, including background screening requirements applicable for financial institutions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.