WIOA Services Manager

Esperanza; Philadelphia (Philadelphia County); On-site; USD 60,000 - 65,000; Full time

Job summary

Esperanza in Philadelphia is seeking a Program Manager to oversee WIOA-related CareerLink activities and ensure compliance with contract requirements and WIOA regulations.

You will supervise staff, assist Workforce Advisors with case plans, and review performance data to drive outcomes. Strong communication, organizational and Philadelphia-area knowledge are essential for success.

Qualifications

• Bachelor's degree in Business Administration, Social Work, or Human Services or an Associate Degree with four years of experience.
• Minimum of three years in management or supervisory positions with WIOA programs or similar services.
• Strong knowledge of WIOA requirements and services.
• Excellent verbal and written communication skills.
• Knowledge of Philadelphia area and local service systems.

Responsibilities

• Ensure WIOA services comply with contract and WIOA regulations.
• Plan and oversee daily WIOA activities at CareerLink.
• Supervise and train WIOA staff; conduct regular performance reviews.
• Assist Workforce Advisors with case management plans and customer goals.
• Review program performance data against contract goals and implement corrective actions.
• Prepare reports for CLA and funding sources; communicate issues promptly.
• Attend CareerLink management meetings and assist as needed.

Skills

Verbal communication

Written communication

Office software

Supervisory skills

Education

Bachelor's or Associate degree with 4+ years

Management experience (3+ years)

Tools

Microsoft Office Suite

WIOA/DEED experience

Job description

General Responsibilities

• Ensure that all WlOA team services are provided in compliance with the contract with Philadelphia Works and WIOA regulations
• Ensure that all services are provided in a trauma-informed manner
• Plan and oversee daily WIOA related activities of the CareerLink
• Assist with interviewing. hiring, training, and supervision of all WIOA staff
• Provide direct supervision of WIOA team members, schedule regular meetings of WIOA team members to review performance. Plan activities, and obtain input from staff
• Assist WIOA Workforce Advisors to develop case management plans for their customers and follow through to achieve customer goals
• Review and verify WIOA program performance data and compare to contract goals to ensure success of the program
• Develop and implement corrective actions when services are not meeting contract goals or requirements
• Review customer files and electronic forms on a periodic basis to ensure that tiles are maintained in compliance with contract requirements
• Complete reports and submit to CLA, funding sources, and other stakeholders as required
• Forecast potential problem areas and implement preventive measures to ensure that problems do not occur
• Inform CLA of existing/potential problems immediately
• Attend CareerLink management meetings as scheduled
• Assist with direct services as needed
• Other task as assigned

General Responsibilities

• Ensure that all WlOA team services are provided in compliance with the contract with Philadelphia Works and WIOA regulations
• Ensure that all services are provided in a trauma-informed manner
• Plan and oversee daily WIOA related activities of the CareerLink
• Assist with interviewing. hiring, training, and supervision of all WIOA staff
• Provide direct supervision of WIOA team members, schedule regular meetings of WIOA team members to review performance. Plan activities, and obtain input from staff
• Assist WIOA Workforce Advisors to develop case management plans for their customers and follow through to achieve customer goals
• Review and verify WIOA program performance data and compare to contract goals to ensure success of the program
• Develop and implement corrective actions when services are not meeting contract goals or requirements
• Review customer files and electronic forms on a periodic basis to ensure that tiles are maintained in compliance with contract requirements
• Complete reports and submit to CLA, funding sources, and other stakeholders as required
• Forecast potential problem areas and implement preventive measures to ensure that problems do not occur
• Inform CLA of existing/potential problems immediatelyAttend CareerLink management meetings as scheduled
• Assist with direct services as needed
• Other task as assigned

Requirements

• Bachelor's Degree in Business Administration, Social Work, Human Services or an Associate Degree with four years of experience (10 years' experience if no degree)
• Minimum of three years of experience in management or supervisory positions with WIOA programs or managing comparable services
• Strong knowledge of WIOA/WIOA requirements and services
• Strong management and supervisor skills
• Excellent verbal and written communication skills
• Sound knowledge of Office computer software
• Sound knowledge of Philadelphia area, city agencies, and service system

QUALIFICATIONS:

• Bachelor's Degree in Business Administration, Social Work, Human Services or an Associate Degree with four years of experience (10 years' experience if no degree)
• Minimum of three years of experience in management or supervisory positions with WIOA programs or managing comparable services
• Strong knowledge of WIOA/WIOA requirements and services
• Strong management and supervisor skills
• Excellent verbal and written communication skills
• Sound knowledge of Office computer software
• Sound knowledge of Philadelphia area, city agencies, and service system

Salary Description 60,000-65,000