WIOA Services Manager

Nueva Esperanza; Philadelphia (Philadelphia County); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Nueva Esperanza in Philadelphia seeks an experienced Program Manager to oversee WIOA services, ensure compliance, and supervise the CareerLink team. The role emphasizes trauma-informed service delivery and performance oversight to meet contract goals.

Responsibilities include planning daily WIOA activities, staff interviewing and training, and developing case management plans with Workforce Advisors to achieve customer outcomes. Strong communication and organizational skills are essential.

Qualifications

• Excellent verbal and written communication skills.
• Sound knowledge of WIOA/WIOA requirements and services.
• Minimum of three years of experience in management or supervisory positions with WIOA programs or managing comparable services.

Responsabilités

• Ensure that all WIOA team services are provided in compliance with the contract with Philadelphia Works and WIOA regulations
• Ensure that all services are provided in a trauma-informed manner
• Plan and oversee daily WIOA related activities of the CareerLink
• Assist with interviewing, hiring, training, and supervision of all WIOA staff
• Provide direct supervision of WIOA team members, schedule regular meetings of WIOA team members to review performance
• Assist WIOA Workforce Advisors to develop case management plans for their customers and follow through to achieve customer goals
• Review and verify WIOA program performance data and compare to contract goals to ensure success of the program
• Develop and implement corrective actions when services are not meeting contract goals or requirements
• Review customer files and electronic forms on a periodic basis to ensure that tiles are maintained in compliance with contract requirements
• Complete reports and submit to CLA, funding sources, and other stakeholders as required
• Forecast potential problem areas and implement preventive measures to ensure that problems do not occur
• Inform CLA of existing/potential problems immediately
• Attend CareerLink management meetings as scheduled
• Assist with direct services as needed
• Other task as assigned

Connaissances

Verbal communication

Written communication

Office software

Formation

Bachelor's or Associate degree

Outils

Office software

Description du poste

Description

General Responsibilities

• Ensure that all WlOA team services are provided in compliance with the contract with Philadelphia Works and WIOA regulations


• Ensure that all services are provided in a trauma-informed manner


• Plan and oversee daily WIOA related activities of the CareerLink


• Assist with interviewing. hiring, training, and supervision of all WIOA staff


• Provide direct supervision of WIOA team members, schedule regular meetings of WIOA team members to review performance. Plan activities, and obtain input from staff


• Assist WIOA Workforce Advisors to develop case management plans for their customers and follow through to achieve customer goals


• Review and verify WIOA program performance data and compare to contract goals to ensure success of the program


• Develop and implement corrective actions when services are not meeting contract goals or requirements


• Review customer files and electronic forms on a periodic basis to ensure that tiles are maintained in compliance with contract requirements


• Complete reports and submit to CLA, funding sources, and other stakeholders as required


• Forecast potential problem areas and implement preventive measures to ensure that problems do not occur


• Inform CLA of existing/potential problems immediately


• Attend CareerLink management meetings as scheduled


• Assist with direct services as needed


• Other task as assigned

Requirements

QUALIFICATIONS

• Bachelor's Degree in Business Administration, Social Work, Human Services or an Associate Degree with four years of experience (10 years' experience if no degree)


• Minimum of three years of experience in management or supervisory positions with WIOA programs or managing comparable services


• Strong knowledge of WIOA/WIOA requirements and services


• Strong management and supervisor skills


• Excellent verbal and written communication skills


• Sound knowledge of Office computer software


• Sound knowledge of Philadelphia area, city agencies, and service system