Bilingual Youth Navigator

Nueva Esperanza; Philadelphia (Philadelphia County); On-site; USD 40,000 - 52,000; Full time

Job summary

Nueva Esperanza in Philadelphia seeks a Youth Services Coordinator to recruit and guide participants ages 12–24 through PA CareerLink. You will assess needs, build plans, and help youth transition into the adult system while coordinating services and tracking outcomes.

The role requires in-person work 8:00–4:30, strong bilingual English/Spanish communication, and a focus on documenting progress to support employment and education attainment.

Qualifications

• Bachelor's degree in a related field with 2–4 years of experience working with older youth.
• Or an Associate degree with 4–6 years of experience working with older youth.
• Excellent written and verbal communication skills.
• Knowledge of Philadelphia region agencies and systems.
• Trauma-informed approach and strong relationship skills.

Responsibilities

• Recruit, interview, and orient youth participants ages 12–24 for PA CareerLink.
• Assess needs, goals, and capabilities and refer to appropriate resources.
• Provide case management and help youth develop work readiness portfolios.
• Coordinate PA CareerLink services and activities in person, 8:00–4:30 schedule.
• Deliver workshops and outreach to schools and youth programs.
• Maintain accurate case notes and reports in the Commonwealth Workforce Development System.
• Serve as single point of contact for youth services and coordinate with providers.

Skills

Bilingual-English/Spanish

Data-driven

Excellent communication

Organized

Education

Bachelor's degree in related field

Associate degree in related field

Job description

General Responsibilities

• Recruit, interview, and orient youth participants ages 12 - 24 for PA CareerLink
• Assess older youth needs, goals, and capabilities and refer to resource best equipped to provide support and assistance
• Provide a seamless transition into the adult system within PA CareerLink
• Assist with the coordination of PA CareerLink services and activities
• Provide individualized counseling and support to help youth prepare for employment and educational attainment, including assistance obtaining required employment documentation, such as youth work permits
• Provide case management to youth that are not connected to a youth program or WIOA registered and follow up services to support employment and training retention
• Assist participants in developing a Work Readiness Portfolio that includes a resume, sample application, cover letter, thank you letter, reference sheet (professional/personal), and a mock interview evaluation form
• Provide career exploration guidance using applicable assessment tools
• Collaborate with Job Development staff to connect customers with employment opportunities, supporting successful job placements
• Provide outreach to schools and youth programs at their sites to promote PA CareerLink services
• Facilitate workshops and presentations to groups
• Coordinate with providers and potential providers of services to ensure seamless service access/delivery and act as single point of contact for PA CareerLink as it relates to youth services; facilitate conversations with stakeholders regarding best coordination of services
• Maintain accurate and timely case file records as required and prepare narrative and outcome reports
• Report on participant progress and enter detailed case notes into the Commonwealth Workforce Development System
• Coordinate and oversee on-site youth programming, including participant supervision and coordination and tracking of community service hours
• Collaborate with program staff to help prepare older youth for their post-program plan(s)
• Participate in various youth workforce provider convenings, conversations, and learning communities
• Standard working hours are 8:00 AM-4:30 PM, fully in person, with occasional evenings and weekends required for events

Requirements

• Bachelor's degree in related field with 2-4 years of experience working with older youth or Associate degree in related field with 4-6 years of experience working with older youth
• Knowledge of best practices and youth workforce development services within the Philadelphia region; sound knowledge of Philadelphia area and city agencies/systems
• Excellent written and verbal communication skills and experience in preparing and facilitating workshops and training sessions
• Data-driven and highly organized, with ability to track program outcomes
• Effective communication skills with youth 12 through 24 years of age and their families
• Experienced computer user with word processing, spreadsheet, and database software
• Strong interpersonal, relationship-management, and customer service skills; commitment to trauma-informed principles as a foundation of service
• Bilingual-English/Spanish required