Winterlights Guest Experience Team

The Trustees; Canton, Northern (MA, KY); Hybrid; USD 22,000 - 25,000; Part time

Benefits offered by this job

Sick time

Reciprocity

Discounts

Job summary

The Trustees is seeking a Winterlights Production Crew member for visitor services at the Eleanor Cabot Bradley Estate in Canton, MA. This seasonal, non-exempt, on-site role runs November through January with evenings and weekend shifts and duties in gift shop, concessions, and entry management.

You’ll greet guests, ring up items, help with light setup, and keep the area tidy while delivering a festive guest experience for over 20,000 visitors. Training provided for POS and safety protocols.

Qualifications

• A warm, welcoming attitude and love for working with people.
• Customer service or food/beverage experience.
• Point of sale skills (Toast or training provided).
• Comfort standing for long shifts and working outdoors in chilly temps.
• Willingness to lift up to 30 lbs and assist with setup/cleanup.
• Flexible, team-oriented Winterlights crew attitude.
• Availability evenings and weekends during Run of Show.

Responsibilities

• Be the face of Winterlights, greet guests, check tickets, and manage entry smoothly.
• Prepare and ring up cocoa, treats, and glowing goods in the gift shop and concessions, restocking as needed.
• Support event setup: hang lights, prep supplies, and keep the property tidy and safe.
• Maintain guest experience from start to finish, assist with wayfinding and cleanliness.
• Troubleshoot minor issues and communicate with the team to stay on track.
• Participate in post-event takedown and storage (opportunities through mid-January).

Skills

Customer service

POS systems

Outdoor/standing work

Lifting up to 30 lbs

Team player

Evenings & weekends availability

Friendly greeting

Tools

Toast POS

Job description

The Trustees is seeking a Winterlights Production Crew member for visitor services at the Eleanor Cabot Bradley Estate in Canton, MA. This seasonal, non-exempt, on-site role runs November through January with evenings and weekend shifts and duties in gift shop, concessions, and entry management.

You’ll greet guests, ring up items, help with light setup, and keep the area tidy while delivering a festive guest experience for over 20,000 visitors. Training provided for POS and safety protocols.