Winter Wander Attendant

Boar's Head Resort; Charlottesville (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Boar’s Head Resort invites applicants for Winter Wander Team Member to support show operations, ticketing, and guest service across multiple venues and nights.

Responsibilities include assisting guests, processing payments, and helping in food & beverage locations with a flexible schedule, including nights, weekends, and holidays.

Qualifications

• Demonstrated customer service skills and hospitality mindset.
• Able to adapt to multiple roles across show nights.
• Experience with online ticketing systems is preferred.
• Must have reliable transportation or valid driver’s license.
• Skilled in the use of Microsoft Office applications, including Excel and Word
• Ability to work a flexible schedule when necessary, including evenings, weekends and holidays

Responsibilities

• Staff Winter Wander in ticketing, retail, photography, bar, and runner roles.
• Be flexible to work the role needed each night.
• Follow supervisor directions to ensure a premier guest experience.
• Collaborate with show operations and F&B teams to meet Forbes/CORE standards.
• Attend orientation on specified dates and perform other duties as assigned.

Skills

Customer service

Flexibility

Ticketing systems

Valid Driver's License

Driver's license

Flexible schedule

Customer service

Education

High school or college student

Tools

Excel

Word

Job description

Description: The Winter Wander Team Member will serve in the roles of Show Operations, including ticketing attendant (being the first to greet the guest, scan their tickets and give them information on the Winter Wander experience), retail attendant (staffing retail locations throughout Winter Wander and assisting guests with their merchandise purchases), photography attendant(working with our photo booth and selling photos of guests with Santa), and Food & Beverage, including our food and beverage locations of The Wander Lounge, The Wander Outpost and Frost & Fire and the Boar’s Head Food Truck, including runner (taking food and drinks to and from the kitchen to our three locations and emptying trash at the locations and around the trail) and staffing the food & beverage locations (taking the guests’ orders, taking payment and preparing/giving the food/drinks to the guests). More on these roles and understanding the preferences of the applicant will be discussed in the interview process. In accepting this job, it is understood that the applicant would be working across different roles on different nights. While preferences will be discussed, the applicant should be willing to work any assigned role at the event.

WORK ENVIRONMENT

Indoor and outdoor events as part of Winter Wander at Boar’s Head Resort and surrounding resort grounds.

ESSENTIAL JOB FUNCTIONS

• Staff Winter Wander to support the show operations and food & beverage operations in the role(s) of ticketing, retail, photography attendant, bar staff, runner (including food, drinks and trash). This may be in a rotating basis or as decided upon discussion with the Director of Special Events.
• While preferences for job role each show night will be discussed during the interview, every team member is expected to be flexible to work the role needed each night.
• A schedule will be sent out for each show night, with team members assigned to roles. However, that is subject to change each night and each team member is expected to always do what is needed, including following any changes and directions from them supervisor, to ensure Winter Wander is the premiere light show experience in Virginia.
• Work in conjunction with all the team members in show operations the food & beverage teams at Winter Wander to provide a premiere guest experience. As a Forbes Recommended property, this includes meeting and exceeding the Forbes basic standards and Boar’s Head Resort and Winter Wander CORE Standards.
• Be able to work nights and weekends, including holidaysAttend one of the following Winter Wander orientation dates: Thursday, November 5 6-8 p.m. OR Saturday, November 7 10 a.m. – noon. OR Monday, November 9 from 6-8 p.m.
• Perform other duties as assigned. Requirements:

Essential

• Current high school or college student with interest in / studying in the fields of

hospitality, events or a related field.

• Industry Experience – Hospitality and/or Events
• Experienced with online ticketing systems
• Must have a valid Drivers' License or be able to have transportation to and from work
• Skilled in the use of Microsoft Office applications, including Excel and Word
• Ability to work a flexible schedule when necessary, including evenings, weekends and

holidays

SAFETY RESPONSIBILITIES

All team members must learn and comply with all Resort safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features or equipment, machinery or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other team members or guests.This description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor.This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

GUEST SERVICE COMMITMENT

"I acknowledge that the Forbes Travel Guide and the AAA Four Diamond Service Standards at The Boar’s Head have been explained to me. I understand that I am personally responsible for creating an environment of hospitality through my daily actions. The Boar’s Head will continue in their commitment to guest service through new initiatives and processes. I am aware it is my obligation to acquire knowledge of any new standards and participate in continued training. The Boar’s Head is committed to being Virginia’s most outstanding resort, defined by its spectacular setting and passion for personalized service. As an associate of The Boar’s Head I will adhere to these standards and strive to uphold them through-out the duration of my employment"