Restaurant Manager - Hoots Bar & Grill / Raven Grille

Alterra; Snowshoe (WV); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Free ski privileges

401k

Friends & Family lift tickets

Discounts on F&B & gear

Pro deals

Job summary

Alterra’s Snowshoe properties seek an experienced restaurant leader to direct day-to-day operations at Hoots Bar & Grill and Raven Grille during peak seasons. You will drive guest satisfaction, manage staff and budgeting, and ensure high standards of service and safety in a fast-paced resort setting.

Responsibilities include training supervisors, maintaining quality, and optimizing costs while maximizing profits. Housing, benefits, and seasonal work are offered in a dynamic mountain environment.

Qualifications

• Experience leading restaurant operations and teams.
• Strong budgeting, forecasting and cost-control abilities.
• Excellent interpersonal and guest-service skills.

Responsibilities

• Directs restaurant activities to achieve customer service, staff development and profit goals.
• Leads budget achievement and monitors cost/revenue performance with the leadership team.
• Engages guests, gathers feedback and responds promptly to inquiries.
• Analyzes methods to reduce costs and improve sales while maintaining standards.
• Monitors food/beverage quality and ensures resources meet business needs.
• Enforces sanitation, safety, dress code, cash handling and safety regulations.
• Oversees training for supervisors on leadership and POS usage.
• Manages hiring, training, evaluation, and performance of staff.
• Maintains clean, safe work areas and teaches proper sanitation procedures.
• Performs other job duties as assigned.

Skills

Leadership

Operations management

Budgeting

Team development

Education

Post-highschool education

Culinary or hospitality education

WV Food Handler Certificate

Job description

Flex Year Round

Work, Play, Get Paid, and Enjoy the Perks!

• Housing: Affordable on-mountain employee housing available for rent.

• Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209

• Start Date: Hiring Soon!

• This is a Flex Position Flex position for 9-11 months per year; you can use your off months to travel or visit friends and family!

• This position is benefit eligible after the first 30 days of employment.

• Schedule: May require working early mornings, weekends, and holidays

Employee Perks:

• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!

• 401k plan available to any employee over the age of 18

• Discounted Friends and Family Lift Ticket Vouchers

• 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.

• Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!

Why Work with Us?

Hoots Bar & Grill (Winter Season)

• Located at Snowshoe’s Top of the World, Hoots Bar & Grill is a high-volume mountain bar and grill operating at the center of Snowshoe’s winter season. Serving skiers, riders, and resort guests daily, Hoots is known for its energetic bar atmosphere, strong food and beverage sales, and consistent business from lunch through late-night service. With a dive bar feel, comfort-driven bar food, beer, cocktails, pool tables, and live energy, Hoots serves as a go-to destination for après-ski, dinner, and late-night gathering. The outlet operates in a fast-paced environment with extended service hours, requiring strong operational leadership, team accountability, and a focus on guest experience during Snowshoe’s busiest season.

Raven Grille (Summer Season)

• Located at Raven Golf Club, Raven Grille is a seasonal full-service restaurant serving golfers, resort guests, and event attendees throughout the summer season. Raven Grille offers a more refined but approachable dining experience, supporting daily golf operations, group events, and resort dining. With a focus on quality execution, hospitality, and service consistency, Raven Grille plays an important role in Snowshoe’s summer food and beverage experience while adapting to variable business levels and event-driven demand.

Job Responsibilities:

• Directs and coordinates activities of restaurant to obtain optimum customer service, strong employee development and economy of operations and maximization of profits by performing the following duties personally or through subordinate supervisors.

• Achievement of budgeted sales and profitability goals through effective leadership of the restaurant management staff. Analyzes and monitors cost and revenue budgets on an on-going basis. Keeps leadership team informed of budget performance.

• Demonstrates positive interpersonal skills with guests and staff. Actively seek verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner

• Analyzes and recommends methods for improvements to contain/reduce costs and increase sales. Ensure that staffing levels are maintained to cover business demands. Ensure team members have an up-to-date knowledge of menu items, special promotions, functions and events. Control costs without compromising standards, improving gross profit margins and other departmental and financial targets

• Monitors all food and beverage products to ensure compliance with company standards and specifications. Ensuring adequate resources are available according to business needs

• Enforces company standards, policies, and procedures, including sanitation, safety, dress codes, and cash handling. Comply with public safety, fire regulations and all health and safety and food safety legislation.

• Oversees training for supervisors to ensure the development of their leadershipskills, customer service skills, company philosophy and menu knowledge, and point of sale knowledge.

• Maintains a positive employee relation climate. Responsible for hiring, training, and evaluation of employees, including termination and promotion. Evaluates departmental and subordinate performance against established standards, goals and objectives.

• Maintains a clean and safe physical environment through timely repair and upkeep. Educates assistant managers and hourly employees on sanitation and food handling procedures.

• Functions as a supportive team member during the course of their shift

• Ensures compliance with health, sanitation, liquor, safety, and employment regulations by clearly communicating and reinforcing standards and procedures to all employees.

• Perform any other job related duties as assigned

Education:

• 2+ years ofpost-highschool education

• Culinary or hospitality education preferred

• West Virginia Food Handlers Certificaterequired

Preferred Experience:

• 3-5+ years of employment in a relatedposition

• Previous supervisory experience preferred.

• Strong leadership, communication, and interpersonal skills.

• Ability to work flexible hours, including nights, weekends, and holidays.

• Knowledge of POS systems and basic computer skills

All Information above is subject to change at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Snowshoe is an equal opportunity employer.