Winter Wander Attendant

UNIVERSITY OF VIRGINIA HOST PROPERTIES INC; Charlottesville (VA); On-site; USD 21,000 - 25,000; Full time

Job summary

University of Virginia Host Properties Inc is seeking team members to support Winter Wander at Boar’s Head Resort in Charlottesville. Roles include ticketing, retail, photography attendant, bar staff and runner; assignments rotate by show and are discussed with the Director of Special Events.

You must be available nights and weekends, attend orientation on Nov 5, 7 or 9, and perform other duties as assigned. This role emphasizes Forbes standards and guest service excellence.

Qualifications

• Current high school or college student with interest in hospitality or events.
• Experience in hospitality and/or events is preferred.
• Familiarity with online ticketing systems and Microsoft Office apps.
• Able to work a flexible schedule including nights, weekends and holidays.
• Must have valid driver's license or reliable transportation.

Responsibilities

• Staff Winter Wander to support show operations and food & beverage.
• Roles include ticketing, retail, photography attendant, bar staff, runner.
• Roles may rotate; discuss assignments with the Director of Special Events.
• Follow supervisor directions and ensure Forbes/CORE standards.
• Work nights and weekends, including holidays, as required.
• Attend orientation on Nov 5, 7, or 9; perform other duties as assigned.

Skills

Hospitality experience

Online ticketing systems

Microsoft Office (Excel, Word)

Education

High school or college student

Tools

Excel

Word

Job description

Description

WORK ENVIRONMENT

Indoor and outdoor events as part of Winter Wander at Boar’s Head Resort and surrounding resort grounds.

ESSENTIAL JOB FUNCTIONS

• Staff Winter Wander to support the show operations and food & beverage operations in the role(s) of ticketing, retail, photography attendant, bar staff, runner (including food, drinks and trash). This may be in a rotating basis or as decided upon discussion with the Director of Special Events.
• While preferences for job role each show night will be discussed during the interview, every team member is expected to be flexible to work the role needed each night.
• A schedule will be sent out for each show night, with team members assigned to roles.
• However, that is subject to change each night and each team member is expected to always do what is needed, including following any changes and directions from them supervisor, to ensure Winter Wander is the premiere light show experience in Virginia.
• Work in conjunction with all the team members in show operations the food & beverage teams at Winter Wander to provide a premiere guest experience. As a Forbes Recommended property, this includes meeting and exceeding the Forbes basic standards and Boar’s Head Resort and Winter Wander CORE Standards.
• Be able to work nights and weekends, including holidays
• Attend one of the following Winter Wander orientation dates: Thursday, November 5 6-8 p.m. OR Saturday, November 7 10 a.m. – noon. OR Monday, November 9 from 6-8 p.m.
• Perform other duties as assigned.

Requirements

Essential

• Current high school or college student with interest in / studying in the fields of hospitality, events or a related field.
• Industry Experience – Hospitality and/or Events
• Experienced with online ticketing systems
• Must have a valid Drivers' License or be able to have transportation to and from work
• Skilled in the use of Microsoft Office applications, including Excel and Word
• Ability to work a flexible schedule when necessary, including evenings, weekends and holidays

SAFETY RESPONSIBILITIES

All team members must learn and comply with all Resort safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features or equipment, machinery or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other team members or guests.

This description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.

This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

GUEST SERVICE COMMITMENT

I acknowledge that the Forbes Travel Guide and the AAA Four Diamond Service Standards at The Boar’s Head have been explained to me. I understand that I am personally responsible for creating an environment of hospitality through my daily actions. The Boar’s Head will continue in their commitment to guest service through new initiatives and processes. I am aware it is my obligation to acquire knowledge of any new standards and participate in continued training. The Boar’s Head is committed to being Virginia’s most outstanding resort, defined by its spectacular setting and passion for personalized service. As an associate of The Boar’s Head I will adhere to these standards and strive to uphold them through-out the duration of my employment