Winter Rentals & Retail Concierge

Sundance Mountain Resort; Sundance (WY); On-site; USD 21,000 - 26,000; Full time

Job summary

Sundance Mountain Resort is seeking an SMO Specialist Level 1 (Winter) to deliver exceptional guest experiences in our Sundance Mountain Outfitters. You will work in a fast-paced, guest-focused environment handling rentals, retail, and simple transactions with accuracy and warmth.

Must be available weekends and holidays, and seasonally shift 7 days a week with two daily time windows. Training will provide manufacturing certifications and basic gear knowledge for success.

Qualifications

• Binding manufacturer certifications to be obtained during training.
• Basic ski, snowboard, and bike maintenance certifications to be obtained during training.
• Must stand, walk, reach, and lift up to 25 lbs; 50 lbs occasionally.

Responsibilities

• Provide exceptional customer service in a high-paced setting.
• Operate POS, process cash, credit, and vouchers accurately.
• Assist guests with rentals and retail selections to enhance experiences.
• Upsell rentals and retail, and cross-sell Sundance departments.

Skills

Customer service

Cash handling

Point-of-sale

Job description

Sundance Mountain Resort is seeking an SMO Specialist Level 1 (Winter) to deliver exceptional guest experiences in our Sundance Mountain Outfitters. You will work in a fast-paced, guest-focused environment handling rentals, retail, and simple transactions with accuracy and warmth.

Must be available weekends and holidays, and seasonally shift 7 days a week with two daily time windows. Training will provide manufacturing certifications and basic gear knowledge for success.