Winter Rental/Retail Specialist

Sundance Partners, Ltd.; Provo, Northern (UT, KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Sundance Mountain Outfitters seeks an SMO Specialist Level 1 (Winter) to deliver exceptional guest service in a fast-paced setting in Provo. The role requires handling rentals and retail interactions, basic POS transactions, and strong guest engagement.

Weekend and holiday availability is essential, with a 7-day shift cycle during winter. Pay is $17 per hour, non-exempt, with shifts from 8am-5pm or 4pm-9:30pm.

Qualifications

• Provide exceptional customer service in a fast-paced environment.
• Uphold Forbes service standards with every guest interaction.
• Certifications in basic ski, snowboard, and bike maintenance to be obtained during training.
• 18 years of age or older.

Responsibilities

• Handle high-paced guest interactions with positivity, efficiency, and accuracy.
• Perform basic POS transactions (cash, credit, gift cards, vouchers).
• Cross-sell rentals upgrades and retail items; assist across Sundance departments.
• Balance guest service with departmental tasks to maintain shop efficiency.
• Share Sundance's story of land preservation and environmental commitment.

Skills

Customer service

POS transactions

Guest engagement

Cross selling

Tools

POS system

Job description

Job Title: SMO Specialist Level 1 (Winter)

Department: Sundance Mountain Outfitters

Rate of Pay: $17/hr

Shift: 7 Days a Week. 8am-5pm or 4pm-9:30pm (winter only)

Must be available weekends and holidays

FLSA Status: Non-Exempt

SMO Specialist will be outgoing, engaging, and positive as they create an exceptional personalized service for rental and retail guests.

Essential Duties And Responsibilities

• Handle working in a high paced atmosphere while still offering exceptional customer service, positivity, efficiency, and accuracy.
• Uphold all Forbes service standards with every guest interaction.
• Share Sundance's story of land preservation and environmental commitment.
• Perform basic point-of-sale transactions including cash, credit, gift cards and vouchers.
• Be friendly, outgoing, and have a passion for creating significant experiences for our guests.
• Listen to guest requests and input and implement when appropriate.
• Commit and adhere to resort & department service standards.
• Effectively cross sell within SMO to include upgrade in rentals and cross selling retail.
• Cross sell other Sundance departments and activities.
• Balance helping guests with projects given by managers to maintain shop efficiency.

RENTAL & SERVICES

• Accurately size and fit rental guests to appropriate ski, snowboard, or biking equipment while maintaining professionalism.
• Exhibit basic knowledge of differences in levels and types of skis, snowboards, and biking equipment.
• Ensure rental documents are signed and filled out completely 100% of the time.
• Ensure appropriate waivers are completed by guests 100% of the time.
• Use the guest's given information to accurately determine appropriate DIN setting for releasable bindings per manufacturer recommendations 100% of the time.
• Assist guests in determining needs for basic repairs and tunes.

RETAIL

• Maintain and organize the retail area ensuring retail displays are stocked and the area is free of clutter, dirt, dust, and debris.
• Assist leadership in developing creative retail displays that fit the SMO décor and ambiance.
• Apply basic knowledge of retail products to guide customers in their purchase to include pricing, sizing, fitness, and construction.
• Learn and know about the current products carried in the retail area, including technology, and be able to guide guests to the best product for them.
• Report on when any product becomes low or out of stock to leadership.
• Assist Manager and Asst. Manager in running quarterly inventory and ensure accurate counts.
• Ensure accurate inventory counts.
• Ensure back stock storage areas are clean and organized.
• Remain constantly attentive and engaged assisting guests, cleaning, stocking, and organizing the retail area.
• Learn and exhibit knowledge about the current retail products sold in the shop to explain and sell them to customers.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Binding manufacturer certifications. Basic ski, snowboard, and bike maintenance certifications. All to be obtained during training.
• Must stand, walk, reach, stoop, kneel, and lift up to 25 lbs. (50 lbs. occasionally). Requires close and color vision. Standing for 4+ hours per shift is expected.
• Must be 18 years of age or older

WORK ENVIROMENT

Moderate noise level. Regular exposure to humidity and moving parts. Occasional exposure to heights, fumes, chemicals, and electrical risks.

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.