Rental Technician

Tahoe Donner Association; Truckee (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free gym membership

Food & beverage discounts

Retail discounts

Job summary

Tahoe Donner Association is seeking fun, personable Rental Technicians to join our downhill ski resort operations in Truckee, CA. You will assist guests with fittings, checkouts, and equipment maintenance, delivering a welcoming experience throughout peak season.

We offer part-time and full-time seasonal opportunities, competitive starting pay based on experience, and employee discounts including gym membership access and retail/food & beverage perks.

Qualifications

• Must be able to work all shifts including weekends and holidays.
• Ability to lift up to 40 lbs and perform physical tasks in a ski resort environment.
• Knowledge of ski and snowboard equipment is preferred.
• Experience with customer service in a fast-paced setting is required.

Responsibilities

• Provide excellent customer service to guests and staff in the rental shop.
• Properly fit guests with ski boots, snowboard boots, and helmets according to manufacturer guidelines.
• Review rental forms to ensure height, weight, and age are correct for proper sizing.
• Tune skis and snowboards to maintain performance and guest satisfaction.
• Operate the resort RTP POS to track rental inventory.
• Assist customers with online product sales and arrival procedures.
• Perform light repairs and tuning on rental equipment as trained.
• Keep the rental shop organized and properly labeled/stored.
• Assist with light cleaning and snow removal as needed.

Skills

Customer service

Communication

Teamwork

Problem solving

Positive attitude

Flexibility

Education

High School Diploma or equivalent

Tools

POS system (RTP)

Basic ski/snowboard maintenance tools

Job description

Tahoe Donner Association is looking for fun and personable Rental Technicians to join our Downhill Ski Resort Operations! The Downhill Rental Tech I, II, & III is an important part of the team at Tahoe Donner Downhill Ski Resort. The Rental Tech staff are an integral part of our customer service by ensuring friendly, welcoming experiences, ensuring equipment is checked out, accurate fitting of ski and snowboard equipment and answering questions.ESSENTIAL FUNCTIONSProvides excellent customer service to customers, employees and business partners.Properly fit guest with ski boots, snowboard boots, and helmets based on manufacture guidelines.Review rental form and make sure height, weight, age is correct on the rental form, so we can properly fit guests.Tech Ski and Snowboard properly for guest, using the proper manufacture setting.Ensure equipment is tuned and wax to ensure best guest experience.Operate the resort’s Point of Sale System (RTP) to track inventory in and out of the rental shop.Assist customers with online product sales, arrival procedures and questions.Perform minor repairs and tuning of rental equipment and customer’s skis as experience and training permits.Keep shop in an orderly manner, skis, snowboards, boots and helmets are properly labeled and are properly stored.Assist with light cleaning duties and snow removal including shoveling and clearing snow from walkways and paths.We have both part-time and full-time seasonal opportunities available!To view the complete job description, please click HERE!!We offer competitive starting pay based on experience and availability, performance-based advancement, use of Tahoe Donner Association Amenities, free gym membership at Trout Creek Recreation Center, food & beverage discounts and retail discounts!It's all happening HERE at Tahoe Donner Association! Come Share the Stoke!We are looking for applicants who exhibit the following qualities:Consistency and ReliabilityCheerful and Positive AttitudeEnergetic and outgoing personalityValues TeamworkLoves Serving and Helping Others.We are looking for the following qualifications:Required at all levelsAble to work all shifts and being flexible with schedules, including weekends and holidays.Able to work in a fast-paced environment.Be punctual, follow lunch, washroom and break procedures as directed.Able to work independently and as a team, prioritize and multitask.Listen to guests’ complaints and concerns, demonstrate problem solving skills, resolve issues in a timely and professional manner seeking mangers assistance if unable to resolve.Skiing and snowboarding knowledge is preferred.Exceptional communication skills, verbal and written skills.Experience working with people of all ages.Able to lift up to 40lbs.Experience with basic service tools.Always wear uniform and appropriate attire for the workplace.Successful completion of training/tests.These skills and abilities are typically acquired through a high school diploma or equivalent and six months to one-year related experience and/or training in the snow sports business; or an equivalent combination of formal training, education and experience which demonstrates the ability to perform all of the duties of the position.