Winter Gear Rental Specialist

RLK-And-Company; Government Camp (OR); On-site; USD 17,000 - 25,000; Full time

Job summary

RLK-And-Company in Government Camp is seeking a seasonal Rental Shop Associate to start when the snow flies. Training begins in November, with a role focused on greeting guests, assisting with gear, and ensuring safety protocols are followed at all points of sale.

You will help guests with equipment rentals and retail items, process payments at the POS, maintain a tidy shop, and upsell products. The position emphasizes reliability, customer service, and teamwork in a dynamic winter environment

Qualifications

• Must have service oriented personality.
• Must be detail oriented with ability to set and meet high customer service standards.
• Must have detailed knowledge of procedures and operations involved in equipment rental.
• Must be proficient in up-selling products and services.
• Must know and follow all proper service procedures.
• Must have a working knowledge of but not limited to Excel, Microsoft Word and point of sales software.

Responsibilities

• Greet guests.
• Resolve guest issues with a positive outcome.
• Take efforts to maintain a clean and neat facility.
• Operate point of sales system to efficiently help guests.
• Open and close registers, follow all company policies related to cash handling.
• Advises guests of retail and rental-related products and the benefits of a variety of winter sports equipment and accessories, quotes price and describes features of products
• Takes payment, makes change, and issues receipts to customers.
• Present a professional, quality image at all times.
• Exercise sound judgment and awareness regarding language, behavior, and dress and grooming.
• Actively participate in RLK and Company's Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace
• Exercise stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present.
• Be familiar with Timberline Lodge and Ski Area information and communication network.
• Regular and reliable attendance.

Skills

Customer service

Detail oriented

Upselling

Cash handling

POS operations

Excel

Word

Tools

Excel

Microsoft Word

POS system

Job description

RLK-And-Company in Government Camp is seeking a seasonal Rental Shop Associate to start when the snow flies. Training begins in November, with a role focused on greeting guests, assisting with gear, and ensuring safety protocols are followed at all points of sale.

You will help guests with equipment rentals and retail items, process payments at the POS, maintain a tidy shop, and upsell products. The position emphasizes reliability, customer service, and teamwork in a dynamic winter environment