Winter 26/27: Mountain Safety Attendant Lead

KILLINGTON PICO SKI RESORT PARTNERS LLC; Mendon (VT); Presencial; USD 25.000 - 39.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Season pass

Employee privileges

Discount programs

Descripción de la vacante

KILLINGTON PICO SKI RESORT PARTNERS LLC is seeking a Mountain Safety Team Lead to oversee on-hill safety operations and guest service. The role includes coordinating daily safety tasks, leading briefings, and ensuring staff perform tasks safely and to standards.

The position emphasizes training, communication, and collaboration with Ski Patrol and other departments to promote a positive, safe experience for all guests. This is a seasonal on-site role at Killington/Pico resorts in Vermont.

Formación

• Must be able to communicate fluently in English.
• Must be able to lift, push, or pull up to 50 lbs repeatedly.
• Must be able to work in adverse weather conditions.
• Experience in guest safety or ski industry is helpful.

Responsabilidades

• Train, lead, and oversee staff in day-to-day operations.
• Lead daily briefings and safety meetings, share priorities and weather/special events.
• Monitor staffing, assignments, and attendance; escalate issues to management.
• Serve as primary point of contact for team members; address routine questions.
• Coordinate employee needs (uniforms, access, equipment, supplies) for operations.
• Complete Department Incident Reports and communicate concerns to management.
• Maintain positive, professional team environment and collaborate with departments.
• Educate guests on safety rules and resort policies; assist with on-hill etiquette.
• Provide courteous guest service and accurate information; support ski patrol and ambassadors.
• Maintain safety signage and on-hill conditions; perform other duties as assigned.

Conocimientos

Fluent English

Guest service

Team leadership

Communication

Descripción del empleo

Compensation and Benefits:Compensation: Hourly wage, adjusted based on experienceBenefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.Job Summary:The Mountain Safety Team will be our on-hill representation of safety and guest service. Attendants will provide positive educational feedback to guests in designated areas, as well as model correct behavior while skiing and riding. The goal will not be to enforce specific behaviors and/or correct individual behavior but rather have a positive influence on decision-making through loosely scripted communications and signage. These efforts will maintain an enjoyable environment for skiers and riders of all levels in specific areas of the resort.The Mountain Safety Team Lead will oversee the day-to-day activities of the Mountain Safety Team and serve as the primary point of contact for team members during daily operations. The Team Lead will coordinate daily assignments, lead morning briefing meetings, monitor attendance and punctuality, and ensure that team members are performing assigned tasks safely, effectively, and to established standards. The Team Lead will also assist employees with operational needs such as uniforms, building access, equipment, and supplies; address routine employee and operational issues; and escalate concerns to management when appropriate.Summary of Key Responsibilities:Responsibilities and essential job functions include but are not limited to the following:Team Leadership & Daily OperationsTrain, lead, and oversee staff in day-to-day operations, including developing the daily plan, assigning team responsibilities and work locations, and ensuring assigned tasks and operational priorities are completed safely and effectively.Lead daily morning briefings and weekly safety meetings, communicating operational priorities, safety information, weather conditions, special events, and other relevant information, while completing required documentation.Monitor and adjust staffing, assignments, and priorities based on operational needs, weather, staffing levels, and resort priorities; troubleshoot staffing issues as they arise.Track employee attendance, tardiness, and call-outs; address routine concerns and escalate significant or recurring issues to management as appropriate.Serve as the primary point of contact for team members, addressing routine employee questions, concerns, and operational issues.Coordinate employee operational needs, including uniforms, building and facility access, equipment, supplies, and other resources necessary to perform assigned duties.Complete Department Incident Reports as needed and communicate significant safety, employee, or operational concerns to management.Maintain a positive, professional, and productive team environment and work closely with management and other departments to communicate operational needs and resolve issues.Mountain Safety & Guest ServicePromote an enjoyable experience for skiers and riders of all levels and positively influence on-hill culture with respect to safety, courtesy, and etiquette.Educate guests on the Skier Responsibility Code, resort policies, and best practices, and address customer behavior issues related to safe skiing and riding and adherence to Your Responsibility Code.Provide courteous and knowledgeable guest service, including wayfinding and accurate information regarding weather and ski reports, special events, activities, and general resort information.Work closely with Ski Patrol, Ambassadors, and other departments to create an on-hill environment that meets our guests' expectations.Maintain mountain safety signage and materials and ensure designated areas are properly prepared and presented.Model appropriate safety, courtesy, and skiing/riding behavior while performing job responsibilities.Perform other duties as assigned.Basic Qualifications:Must be able to communicate fluently in EnglishKnowledge of Killington’s mountains/trails, facilities, products, services, customer service mission, and group activities; and a general understanding of the ski industryMust be able to lift, pull, or push up to 50lbs repeatedly throughout the dayMust be able to work in adverse weather and perform various dutiesMust be able to stand on snow in ski equipment for extended periodsExpert ability to ski or rideRequired Knowledge, Skills, and Abilities:PatienceEffective communication and de-escalation skillsMust have excellent guest service skills and experienceMust be mature, reliable, and courteousFamiliarity with the #rideanotherday campaignPositive work ethicAbility to work with limited daily supervision when necessaryAbility to work cooperatively with other departmentsWillingness to accept additional responsibilities and perform additional tasks as dictated by operational situationsAbility to work weekends and holidaysIt is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.Work where you play - Apply now!