Public Areas Attendant Team Lead

Killington/Pico Ski Resort Partners, LLC; Killington (VT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid parental leave

Paid time off

Season pass for employee/dependents

Discount programs (f&b, retail/rental)

Industry-specific discounts

Job summary

Killington Grand Hotel in Vermont seeks a Public Area Team Leader to oversee and maintain the cleanliness, organization, and presentation of all public spaces. You will supervise attendants, assign tasks, and ensure quality across shifts, coordinating with management on staffing and supplies.

Responsibilities include inspections, managing inventory, and addressing issues promptly to uphold guest satisfaction.

Qualifications

• Previous hotel housekeeping or public area experience required.
• Supervisory or lead experience preferred.
• Strong attention to detail and organization.
• Effective verbal and written communication skills.

Responsibilities

• Oversee public area attendants during assigned shifts.
• Coordinate daily tasks based on occupancy, events, and guest traffic.
• Monitor staff performance and enforce hotel policies and procedures.
• Conduct routine inspections of public spaces (lobbies, restrooms, corridors, etc.).
• Document findings and communicate results to management.
• Place supply orders and manage inventory; ensure cost control.

Skills

Supervisory experience

Attention to detail

Verbal communication

Written communication

Leadership

Team leadership

Flexibility in schedule

Job description

Compensation and Benefits:Compensation: Starting wage hourly wage, adjusted based on experienceBenefits: Full-time, year-round, benefited position including:Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings401(k) retirement plan (with company match up to 5%)Paid parental leavePaid time off, holiday and sick payFree season pass for employee/dependentsPrivileges at several other resortsSeveral discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)Job Summary:The Public Area Team Leader is responsible for overseeing and maintaining the cleanliness, organization, and overall presentation of all public spaces within Killington Grand Hotel. This position ensures that cleanliness standards are consistently met across all shifts through active supervision, inspections, and coordination of staff and supplies. The Team Leader serves as a key link between public area attendants and management, providing leadership, accountability, and operational support.Summary of Key Responsibilities:Responsibilities and essential functions include but are not limited to the following:Oversee public area attendants during assigned shifts.Coordinate daily tasks and prioritize workload of the team based on occupancy, events, and guest traffic levels.Monitor staff performance and ensure adherence to hotel policies and procedures.Address performance concerns and report issues to management as needed.Conduct routine inspections of all public spaces, including lobbies, restrooms, hallways, elevators, Owner’s Lounge, health club, Owner’s locker room, Arcade, Ski Check, and back-of-house areas.Inspect public areas at the end of each shift to ensure standards are met.Identify cleanliness or maintenance deficiencies and ensure prompt corrective action.Document inspection findings and communicate results to management.Ensure public spaces consistently meet established cleanliness standards.Monitor inventory levels of cleaning supplies, paper products, and amenities.Place supply orders as needed to maintain stock levels.Ensure proper and efficient usage, storage, and cost control of supplies.Maintain a professional and welcoming environment for all guests.Respond promptly to cleanliness concerns to minimize guest impact.Communicate daily operational conditions, staffing issues, and supply needs to Housekeeping Manager or designated leadership.Support departmental audits, inspections, and special cleaning projects as assigned.Basic Qualifications:Previous hotel housekeeping or public area experience required.Supervisory or lead experience preferred.Strong attention to detail, organization, and follow-through.Ability to lead, coach, and hold staff accountable.Effective verbal and written communication skills.Ability to work a flexible schedule including weekends and holidays.Required Knowledge, Skills, and Abilities:Ability to stand and walk for extended periods.Ability to bend, lift, and carry supplies and equipment up to 30 lbs.Ability to conduct inspections throughout the property, including stairs and multiple levels.Ability to understand and follow standard operating procedures and daily assignment sheets.Ability to communicate clearly with guests, vendors, and employees.Ability to apply good judgment in routine and unexpected situations.Ability to work independently and as part of a team in a fast-paced environment.It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.Work where you play - Apply now!