WINERY TASTING ROOM MANAGER

Wine Industry Expo; Pennsylvania; On-site; USD 60,000 - 90,000; Full time

Job summary

Cescaphe Event Group in Pennsylvania is seeking a Tasting Room Manager to oversee daily tasting room operations, supervise staff, coordinate events, and drive sales while upholding the highest hospitality standards.

The ideal candidate will hold a Bachelor's degree in Hospitality Management or a related field, have at least three years of hospitality management experience, and demonstrate strong leadership, communication, multitasking, and wine service knowledge.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 3 years in hospitality management, preferably in a tasting room.
• Experience in event planning and execution; inventory control familiarity.

Responsibilities

• Oversee daily tasting room operations and guest experience.
• Lead, train, and motivate staff to deliver top service.
• Develop strategies to increase sales and promote products.
• Coordinate tasting events, private functions, and other events.
• Monitor inventory and ordering to minimize waste.
• Ensure health and safety compliance and a clean environment.
• Collaborate with marketing and sales to create campaigns.
• Address customer inquiries and resolve complaints promptly.
• Stay informed on industry trends to maintain a competitive edge.

Skills

Leadership

Communication

Multitasking

Problem-solving

Wine knowledge

Education

Bachelor's in Hospitality Management or related field

Tools

MS Office

Hospitality software

Job description

Job Purpose:

• The Tasting Room Manager at Cescaphe Event Group is responsible for overseeing the daily operations of the tasting room, ensuring an exceptional guest experience, and promoting the company's brand and offerings. This role involves managing staff, coordinating events, and driving sales to enhance customer satisfaction and achieve business objectives within the hospitality industry.

Key Responsibilities:

• Manage the daily operations of the tasting room, ensuring a welcoming and efficient environment for guests.
• Lead, train, and motivate a team of staff to deliver outstanding customer service and maintain high standards of hospitality.
• Develop and implement strategies to increase sales and promote the company's products and services.
• Coordinate and execute tasting events, private functions, and other special events to enhance customer engagement and brand visibility.
• Monitor inventory levels and manage ordering processes to ensure adequate supplies and minimize waste.
• Maintain compliance with health and safety regulations, ensuring a clean and safe environment for both guests and staff.
• Analyze financial data and prepare reports to track performance, identify trends, and make informed business decisions.
• Collaborate with marketing and sales teams to develop promotional materials and campaigns to attract new customers and retain existing ones.
• Handle customer inquiries, feedback, and complaints promptly and professionally to ensure customer satisfaction and loyalty.
• Stay informed about industry trends and competitor offerings to continuously improve the tasting room experience and maintain a competitive edge.

Required Education:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

Required Experience:

• Minimum of 3 years of experience in a hospitality management role, preferably in a tasting room or similar environment.
• Proven track record of managing teams and delivering exceptional customer service.
• Experience in event planning and execution within the hospitality industry.
• Familiarity with inventory management and cost control practices.

Required Skills and Abilities:

• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills to interact effectively with clients and team members.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using hospitality management software and Microsoft Office Suite.
• Strong problem-solving skills and the ability to handle customer complaints professionally.
• Knowledge of wine and beverage service, including tasting techniques and product knowledge.