Winery Service Manager — Lead Guest Experience & Ops

Spencer Manor Vineyards and Winery, LLC; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Spencer Manor Winery in Saint James, MO is seeking a Service Manager to lead daily winery restaurant operations. The role requires strong leadership, punctuality, teamwork, and weekend availability to accommodate reservations and a busy waitlist.

Experience in restaurant management is required along with the ability to manage staff, budgets, and guest relations while maintaining a high standard of service and adherence to safety policies.

Qualifications

• Must have strong leadership and team management skills.
• Proven ability to handle high-pressure hospitality environments.
• Excellent written and verbal communication required.

Responsibilities

• Maintain positive, collaborative culture across the organization.
• Oversee daily winery restaurant operations and budgeting.
• Train and supervise staff; hire and terminate when needed.
• Ensure high level guest service and manage guest complaints.

Skills

Leadership

Customer service

Problem solving

Communication

Attention to detail

Wine knowledge

Tools

POS system

Word

Excel

Google Docs

Job description

Spencer Manor Winery in Saint James, MO is seeking a Service Manager to lead daily winery restaurant operations. The role requires strong leadership, punctuality, teamwork, and weekend availability to accommodate reservations and a busy waitlist.

Experience in restaurant management is required along with the ability to manage staff, budgets, and guest relations while maintaining a high standard of service and adherence to safety policies.