Winery Service Manager: Guest Experience & Operations

Spencer Manor; St. James (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Spencer Manor Vineyards and Winery, LLC in Saint James, MO is hiring a Service Manager. This role requires strong leadership and hospitality management experience within a busy winery restaurant setting. Candidates must have open availability including weekends and be able to handle a fast-paced environment.

The ideal candidate will assist in daily operations, train staff, and improve service quality. Familiarity with P.O.S. systems and strong communication skills are vital for success in this position.

Qualifications

• Must have open availability including weekends.
• Experience in hospitality management required.
• Strong analytical skills and decision-making capabilities.

Responsibilities

• Maintain and support a positive culture within the organization.
• Oversee daily operations and assist in strategic growth.
• Train and evaluate new staff members.

Skills

Leadership qualities

Ability to thrive in a fast-paced environment

Problem-solving and decision-making skills

Excellent written and communication skills

Attention to detail

Professional phone skills

Ability to handle guest complaints

Education

ServSafe Certification

2+ years in hospitality management

Tools

P.O.S. computer system

Word

Excel

Google Docs

Job description

Spencer Manor Vineyards and Winery, LLC in Saint James, MO is hiring a Service Manager. This role requires strong leadership and hospitality management experience within a busy winery restaurant setting. Candidates must have open availability including weekends and be able to handle a fast-paced environment.

The ideal candidate will assist in daily operations, train staff, and improve service quality. Familiarity with P.O.S. systems and strong communication skills are vital for success in this position.