Winery Retail Sales Assistant - Reserve

Biltmore; Asheville (NC); On-site; USD 23,144,000 - 23,626,000; Part time

Job summary

Biltmore in Asheville, NC seeks a Winery Retail Sales Assistant to deliver exceptional guest service, manage sales, and maintain retail floor operations. You will assist guests, process transactions, upsell, restock, and keep the shop clean and inviting.

Shifts average 20 hours per week with some evenings and weekends, and starting pay is $16.32 per hour. Previous cash handling and retail experience are preferred in a luxury setting.

Qualifications

• High School Diploma or GED.
• Previous retail and/or customer service experience preferred (6+ months).
• Excellent guest relations and verbal communication skills.
• Basic math and cash register/POS operations experience helpful.

Responsibilities

• Greet and welcome guests and make their visit memorable.
• Handle money efficiently and accurately.
• Open and close the retail shops.
• Maintain a clean and appealing shop.
• Learn merchandise and assist guests with selections.
• Work with minimal supervision and provide exceptional guest service.
• Promote Wine Club to guests.
• Prepare and maintain samples; manage samples during shop hours.
• Demonstrate proper phone etiquette and handle wine/mail orders accurately.
• Multitask in a high-volume, high-profile environment.

Skills

Guest service

Cash handling

Verbal communication

Multitasking

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

POS system

Job description

Job Description

The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Job Summary

The Winery Retail Sales Assistant is responsible for sales, exceptional guest service, retail floor operations, and accurate cash register operations. This includes assisting guests with making their selections, checking inventory locations for guests, upselling and cross-selling, and increasing revenues. Other responsibilities include assisting in opening and closing the shops, putting out and maintaining samples, performing assigned side work, restocking merchandise, and maintaining the cleanliness and appearance of the shops.

Reserve: a position working an average of 20 hours per week (anywhere between 40-999 hours per year).

Schedules may vary; availability, including evenings and weekends, is required for this position.

Essential Job Duties

• Greet and welcome guests. Do everything possible to make their visit memorable and pleasant.
• Efficient handling of large sums of money.
• Open and close the retail shops.
• Dust and keep the shop in an appealing condition.
• Familiarize yourself with merchandise whenever possible during the day.
• Work effectively with minimal supervision.
• Provide exceptional guest service.
• Promote Wine Club to all guests.
• Prepare food samples, maintain samples throughout the course of the day, and take down samples when the shop closes.
• Exhibit proper phone etiquette.
• Execute merchandise and wine mail orders with accuracy and efficiency.
• Due to the high volume of guests and the very high-profile nature of the job, the employee must be able to multitask and be very attentive to their surroundings.
• The employee must be outgoing and genuinely enjoy working with people. 14. Must adhere to Coyle Standards

Qualifications

• High School Diploma or GED.
• Previous retail and/or customer service experience strongly preferred. The ideal candidate will have had at least six (6) months of prior retail or guest service experience in an upscale/luxury setting.
• Exceptional guest relations and verbal communication skills.
• Basic math skills and the ability to operate a cash register/point of sale (POS) system. Previous experience with cash handling is helpful.
• Demonstrated commitment to providing world-class guest service.
• Ability to work effectively in a fast-paced, guest service environment as part of a team.
• Ability to anticipate guest needs, be proactive, and take initiative where appropriate.
• Ability to exercise good judgment and multitask.
• Must be 18 years or older.

Physical Requirements

• Lifting to 50 pounds maximum with frequent bending, lifting, and/or carrying of objects weighing up to 20 pounds.
• Requires walking/standing for extended periods of time.
• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
• The employee may work indoors or outside with fluctuations in temperature and conditions.
• High energy and ability to work in a fast-paced environment