Winery Lead Associate: Guest Experience & Sales

Biltmore; Biltmore (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Biltmore is seeking a Winery Lead Associate to drive guest satisfaction and daily shop operations. You will master POS systems, assist with inventory, and support training for new hires in a fast-paced retail winery setting.

You will handle opening/closing duties, maintain store standards, and contribute to sales growth through effective guest engagement and product knowledge. Evening, weekend, and holiday availability is required.

Qualifications

• High school diploma required; willingness to learn.
• At least 1 year of related guest service experience.
• Ability to quickly learn Biltmore's products/services, history, processes, and systems.
• Outstanding interpersonal and communication skills; listening skills required.
• Able to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Provide exceptional guest service and assure guest satisfaction with estate shopping experiences.
• Develop proficiency and accuracy in all POS operations.
• Upsell and cross-sell to drive sales.
• Assist with opening/closing shop duties and floor coverage.
• Document and teach work processes; escalate issues to Supervisors; suggest improvements.
• Provide on-the-job training to new hires and support front-line staff.
• Maintain dress code standards and Biltmore standards.
• Coordinate with supervisors and location manager on employee issues.
• Assist with inventory controls and maintaining shop inventory levels.
• Communicate effectively with team members to ensure smooth operation.

Skills

Guest service

Leadership

Communication

Time management

Public speaking

Education

High school diploma

Tools

POS system

Counterpoint

Job description

Biltmore is seeking a Winery Lead Associate to drive guest satisfaction and daily shop operations. You will master POS systems, assist with inventory, and support training for new hires in a fast-paced retail winery setting.

You will handle opening/closing duties, maintain store standards, and contribute to sales growth through effective guest engagement and product knowledge. Evening, weekend, and holiday availability is required.