Wine Tasting Sales Associate

LaBelle Winery; Derry (NH); On-site; USD 16,000 - 23,000; Part time

Job summary

LaBelle Winery in Derry, NH is seeking a personable, energetic guest service associate. You will greet guests, answer questions about wines, tours, and merchandise, and uphold the LaBelle Winery brand with a friendly, professional demeanor.

Responsibilities include engaging guests, conducting tours, serving samples, stocking merchandise, handling transactions, and promoting wine education and club memberships.

Qualifications

• Excellent customer service skills and the ability to exceed customer expectations.
• Ability to work efficiently in a fast paced environment.
• Strong work ethic with the willingness to take initiative.
• Able to handle money accurately and operate a point of sale system.
• Team work.

Responsibilities

• Engage guests with a welcoming, educational winery and focus on customer service.
• Deliver consistent, standout service and remember small details that make experiences memorable.
• Greeting, directing and answering questions about wines, food, merchandise, history, and facilities.
• Greet guests and answer phones.
• Acquire strong knowledge of wines, descriptions, pairings.
• Serve wine samples in various settings.
• Conduct winery tours and provide travel/hotel info.
• Stock and price merchandise; handle routine purchasing transactions.

Skills

Customer service

Teamwork

Cash handling

POS system

Education

High School Diploma

Tools

POS system

Job description

Successful candidate will be personable, engaging, and highly energetic individual with a passion for customer service. Excellent representation of the LaBelle Winery brand is imperative for success. Team mentality is a must.

Responsibilities include:

• Engage guests with our welcoming, educational winery with a huge emphasis on customer service; each customer’s experience must be exceptional, dazzling and and memorable.
• Consistent delivery of outstanding customer service; LaBelle Winery believes it’s the small details that makes experiences memorable.
• Responsible for providing the first line of information to the customer by greeting, directing and answering questions regarding our wines, food, merchandise, history, and facility.
• Responsible for greeting guests
• Responsible for answering phones
• Responsible for acquiring a strong comprehension of our wines; descriptions, pairings, etc.
• Serve samples of wine to customers in both small and large settings.
• Conducting tours of LaBelle Winery
• Provide travel and hotel information to guests
• Stocking and pricing merchandise
• Handling routine purchasing transactions including operating cash registers
• Responsible for expanding wine education.
• Wine and vineyard club promotion and sales- build strong customer relations for returns, and to develop community recognization.
• Retaining/memorizing the menu, and provide recommendations for food, wine or beverages.
• Collaborating with the kitchen and the staff for a prompt and above satisfactory experience.
• Maintain dining ambiance with an enthusiastic manner.
• Protects establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
• Strong sales- driven mentality is imperative. Tastings must be profitable.

• Must be able to lift 45lbs regularly
• Must have ability to tolerate physical activity including standing for long periods, bending, walking and other physical activity.
• Other duties as assigned

Qualifications:

• Excellent customer service skills and the ability to exceed customer expectations
• Ability to work efficiently in a fast paced environment
• Strong work ethic with the willingness to take initiative
• Able to handle money accurately and operate a point of sale system
• Team work

Experience:

• High School Diploma
• Bartending and/or server experience (2 + years)
• Food service certificate (optional)

Schedule: Part time/Full time Wednesday-Sunday

weekends/holidays necessary Salary: $14.00/hourly, tips