Wine Tasting Sales Associate

LaBelle Winery; Amherst (NH); On-site; USD 19,000 - 28,000; Full time

Job summary

LaBelle Winery in Amherst, NH seeks personable, energetic individuals with a passion for customer service to join our team. You will greet guests, answer questions about wines, food, and the winery, conduct tours, and help create memorable experiences with a strong focus on hospitality.

Responsibilities include tastings, product education, handling transactions, and promoting the wine club while collaborating with kitchen and staff to ensure high-quality experiences for every guest.

Qualifications

• Excellent customer service skills and the ability to exceed customer expectations.
• Ability to work efficiently in a fast paced environment.
• Strong work ethic with the willingness to take initiative.
• Able to handle money accurately and operate a point of sale system.
• Team work.

Responsibilities

• Engage guests with our welcoming, educational winery with a huge emphasis on customer service; each customer's experience must be exceptional, dazzling and memorable.
• Consistent delivery of outstanding customer service; small details matter for memorable experiences.
• Greeting customers and answering questions regarding wines, food, merchandise, history, and facility.
• Greeting guests and answering phones.
• Acquire a strong comprehension of our wines; descriptions, pairings, etc.
• Serve samples of wine to customers in various settings.
• Conduct tours of LaBelle Winery.
• Provide travel and hotel information to guests.
• Stocking and pricing merchandise.
• Handling routine purchasing transactions including operating cash registers.
• Expand wine education and promote wine club.

Skills

Excellent customer service

Sales oriented

Teamwork

Communication

Education

High School Diploma

Job description

Successful candidate will be personable, engaging, and highly energetic individual with a passion for customer service. Excellent representation of the LaBelle Winery brand is imperative for success. Team mentality is a must.

Responsibilities include:

• Engage guests with our welcoming, educational winery with a huge emphasis on customer service; each customer's experience must be exceptional, dazzling and and memorable.
• Consistent delivery of outstanding customer service; LaBelle Winery believes it's the small details that makes experiences memorable.
• Responsible for providing the first line of information to the customer by greeting, directing and answering questions regarding our wines, food, merchandise, history, and facility.
• Responsible for greeting guests
• Responsible for answering phones
• Responsible for acquiring a strong comprehension of our wines; descriptions, pairings, etc.
• Serve samples of wine to customers in both small and large settings.
• Conducting tours of LaBelle Winery
• Provide travel and hotel information to guests
• Stocking and pricing merchandise
• Handling routine purchasing transactions including operating cash registers
• Responsible for expanding wine education.
• Wine and vineyard club promotion and sales- build strong customer relations for returns, and to develop community recognization.
• Retaining/memorizing the menu, and provide recommendations for food, wine or beverages.
• Collaborating with the kitchen and the staff for a prompt and above satisfactory experience.
• Maintain dining ambiance with an enthusiastic manner.
• Protects establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
• Strong sales- driven mentality is imperative. Tastings must be profitable.

• Must be able to lift 45lbs regularly
• Must have ability to tolerate physical activity including standing for long periods, bending, walking and other physical activity.
• Other duties as assigned

Qualifications:

• Excellent customer service skills and the ability to exceed customer expectations
• Ability to work efficiently in a fast paced environment
• Strong work ethic with the willingness to take initiative
• Able to handle money accurately and operate a point of sale system
• Team work

Experience:

• High School Diploma
• Bartending and/or server experience (2 + years)
• Sales experience (2+)
• Food service certificatepreferred

Schedule: Wednesday-Sunday,weekends/holidays necessary

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.