Supervisor/Keyholder

Wisconsin Fine Wines & Spirits LLC; Town of Greenfield (NY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

PTO

Store discounts

Health care plans

401(k)

Disability & life insurance

Job summary

Total Wine & More in New York is seeking a Supervisor to support store operations, lead a service‑driven team, and deliver a best-in-class shopping experience for adult beverages and related products. The role involves coaching staff, aligning on product knowledge, and ensuring a welcoming store environment.

You will drive sales, resolve issues, enforce alcohol regulations, manage front-end operations, and contribute to KPI achievement while maintaining safety and quality standards across the

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience; 1+ year supervisory in retail.
• Strong interpersonal and team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS and inventory software.

Responsibilities

• Lead by example to deliver outstanding customer service.
• Supervise and train team members, building product knowledge and sales skills.
• Ensure compliance with alcohol-sale laws and maintain safety.
• Maintain store safety and cleanliness.
• Perform other duties as assigned.

Skills

Supervisory exp

Customer service

POS systems

Inventory mgmt

Team coaching

Interpersonal skills

Education

High school diploma

Tools

POS software

Inventory software

Job description

About the role

As a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally, you will be referred to as Supervisor and report to the store management team. You will serve in a team member capacity to support service team, merchandising and front‑end operations, drive sales and deliver key performance metrics (KPMs).

Responsibilities

• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with the point‑of‑sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Physical requirements

• Must be 21 years of age or older.
• Walk, bend down repeatedly, and be on feet for 8-10 hours a day.
• Ability to safely lift, load, and handle cases and pallets.
• Climb ladders and lift 50 lbs. overhead and repeatedly.
• May be exposed to various outdoor weather conditions throughout the workday.

Benefits

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre‑tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes & More!

Employment Terms

Worker Type: Regular

Pay Range: $18.55 - $25.97 Hourly

Estimated salary: the actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

The anticipated close date of this posting is 120 days from the posted date indicated above.

Equal Opportunity and Diversity

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process.

Total Wine & More is a Drug Free Workplace.

Additional information

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications.

Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.