Supervisor

Total Wine & More; River Edge (NJ); Presencial; USD 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO

Store discounts

Health insurance plans

401(k)

HSA

FSA

Pre-tax commuter benefits

Disability & life insurance

Parental leave

Pet insurance

Tuition assistance

Career development & product training

Resumo da oferta

Total Wine & More in River Edge, NJ, is seeking a Supervisor to support store operations, drive a service culture, and lead a team in delivering best‑in‑class service for adult beverages and more. You will report to the store management team and supervise training, focus on product knowledge, and ensure compliance with alcohol laws while maintaining safety and cleanliness.

The role emphasizes coaching peers, resolving customer issues, and contributing to sales performance and KPIs.

Qualificações

• High school diploma or equivalent preferred.
• 1–3 years of experience; 1+ year in a supervisory role within retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point-of-sale systems and inventory management software.

Responsabilidades

• Support service team, merchandising and front-end operations to drive sales and KPIs.
• Deliver outstanding customer service by leading by example and resolving issues.
• Supervise team members and support training and development.
• Ensure adherence to laws and regulations related to alcohol sale; maintain safe store environment.
• Maintain store safety and cleanliness across the store.
• Perform other duties as assigned.

Conhecimentos

Interpersonal skills

Team player

Customer issue resolution

Coaching/mentoring

Formação académica

High school diploma or equivalent

Ferramentas

POS systems

Inventory management software

Descrição da oferta de emprego

About the role

As a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally, you will be referred to as Supervisor and report to the store management team. You will serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs). Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues. Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Maintain store safety and cleanliness standards across the store. Perform other duties as assigned.

Responsibilities

• You will serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent preferred
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting
• Strong interpersonal skills and a team player mindset
• Experience resolving customer issues and coaching peers
• Familiarity with the point-of-sale systems and inventory management software

Physical Requirements

• Must be 21 years of age or older
• Walk, bend down repeatedly, and be on feet for 8-10 hours a day
• Ability to safely lift, load, and handle cases and pallets
• Climb ladders and lift 50 lbs. overhead and repeatedly
• May be exposed to various outdoor weather conditions throughout the workday

Benefits

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k)
• HSA
• FSA
• Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes & More!

Compensation

Worker Type: Regular

Pay Range: $20.67 - $28.94

Hourly

Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Additional Information

Hourly Connecting people through joyful experiences! As America’s largest independent retailer of wine, spirits, beer & more, we’re looking for go-getters who want to spark joy with our customers and communities. We are excited you’re here and are ready to pop a bottle with your name on it! As we continue to expand our business and increase the number of Stores and Store Support Centers across the country, we are looking for motivated and talented people to join our team to provide best-in-class service. If you have an entrepreneurial spirit and are looking for a unique opportunity to develop your career, this may be the place for you!

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process.

Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications.

Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

The anticipated close date of this posting is 120 days from the posted date indicated above.