WINE STEWARD

Kroger; Plymouth (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger is seeking a wine department associate to deliver exceptional customer experiences in-store. You will help customers with wine selections, provide pairing ideas, and promote specials while maintaining a welcoming environment.

The role emphasizes knowledge of products, strong service, and collaboration with kitchen or store teams. Ideal candidates have wine or beer experience, excellent communication, and the ability to handle busy periods.

Qualifications

• High school education or equivalent.
• Must be 21 years of age.
• Experience in wine and beer preferred.
• Strong customer service and communication skills.

Responsibilities

• Promote trust and respect among associates.
• Assist customers with wine selections and pairings.
• Know products in department and respond to questions.
• Offer samples per guidelines and applicable laws.
• Inform customers of wine specials.
• Collaborate with store chef for tastings and wine programs.
• Stay updated on ads and promotions.

Skills

Second language

Effective communication

Math basics

Wine/beer knowledge

Retail experience

21+ age requirement

Stress management

Education

High school education or equivalent

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about
• Inform customers of wine specials
• Provide customers with products that they have requested
• Recommend wine items to customers to ensure they get the products they want and need
• Assist customers with pairing of wine and other items such as meat, cheeses, desserts
• Collaborate with store chef for wine tastings and other programs featuring wines
• Stay current with present, future, seasonal and special ads

Qualifications

• Second language (speaking, reading and/or writing)
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer
• Experience working with wine and beer
• Retail experience
• Second language (speaking, reading and/or writing)
• High school education or equivalent
• Must be 21 years of age
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Pass wine test once employed