WINE STEWARD

Kroger Family of Companies; Plymouth (MI); On-site; USD 26,000 - 32,000; Full time

Job summary

Kroger Family of Companies in Michigan is hiring a wine and customer service associate to assist customers, promote wine selections, and support department goals while maintaining a safe, welcoming store environment.

Responsibilities include answering product questions, recommending wine pairings, conducting tastings with store chef involvement, and ensuring proper temperature controls. Must be 21+ and have strong communication and math skills.

Qualifications

• Second language proficiency required.
• Knowledge of imported and domestic wine varieties.
• Knowledge of industry trends in specialty wines and beers.
• Experience working with wine and beer.
• Retail experience.
• Must be 21 years of age.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Must pass wine test once employed.

Responsibilities

• Promote trust and respect among associates.
• Create welcoming environment and assist customers.
• Know products in department and respond to questions.
• Offer product samples per guidelines.
• Inform customers of wine specials.
• Recommend wine items to customers.
• Assist customers with wine pairings.
• Collaborate with store chef for wine tastings.
• Stay current with ads and promotions.
• Ensure proper temperatures and temperature logs in cases/coolers.
• Reinforce safety procedures and identify unsafe conditions.
• Report safety risks or illegal activity.
• Perform essential functions of the job with or without reasonable accommodation.

Skills

Second language

Wine knowledge

Retail experience

Communication skills

Math basics

Stress management

Education

High school education or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about
• Inform customers of wine specials
• Provide customers with products that they have requested
• Recommend wine items to customers to ensure they get the products they want and need
• Assist customers with pairing of wine and other items such as meat, cheeses, desserts
• Collaborate with store chef for wine tastings and other programs featuring wines
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS

• Second language (speaking, reading and/or writing)
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer
• Experience working with wine and beer
• Retail experience
• Second language (speaking, reading and/or writing)
• High school education or equivalent
• Must be 21 years of age
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Pass wine test once employed