WINE STEWARD

Kroger; Bermuda Dunes (CA); On-site; USD 19,000 - 30,000; Full time

Job summary

Kroger in the United States is seeking a Wine Shop associate to create an outstanding customer experience and maintain a safe, clean environment. You will assist the department manager in reaching sales and profit goals, monitor quality assurance standards, and uphold the Customer 1st strategy and Kroger core values.

The role requires knowledge of wine and beer, retail experience, and the ability to engage customers with wine pairing suggestions.

Qualifications

• Knowledge of imported and domestic varieties, the flavor profiles and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer.
• Experience working with wine and beer.
• Retail experience is required.
• Second language (speaking, reading and/or writing) preferred.
• Must be 21 years of age and able to handle stressful situations.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products in the department and store.
• Gain knowledge of products and respond to questions with recommendations.
• Offer product samples following company guidelines and laws.
• Inform customers of wine specials and provide requested products.
• Recommend wine items to ensure customers get what they want.
• Assist with pairing wine with meat, cheeses, and desserts.
• Collaborate with store chef for wine tastings and programs.
• Stay current with ads and promotions.
• Ensure proper temperatures in cases and maintain temperature logs.
• Follow safety procedures and report unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents or safety risks.
• Report all safety risk, or illegal activity.
• Must be able to perform essential functions with or without accommodation.

Skills

Wine knowledge

Retail experience

Second language

Customer service skills

Effective communication

Basic math

Education

High school education or equivalent

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about
• Inform customers of wine specials
• Provide customers with products that they have requested
• Recommend wine items to customers to ensure they get the products they want and need
• Assist customers with pairing of wine and other items such as meat, cheeses, desserts
• Collaborate with store chef for wine tastings and other programs featuring wines
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

• Second language (speaking, reading and/or writing)
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer
• Experience working with wine and beer
• Retail experience
• Second language (speaking, reading and/or writing)
• High school education or equivalent
• Must be 21 years of age
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Pass wine test once employed