WINE STEWARD

Kroger Family of Companies; Bothell (WA); On-site; USD 23,000 - 36,000; Full time

Job summary

Kroger Family of Companies in Bothell, WA seeks a Wine & Beer Associate to deliver exceptional customer service, expand knowledge of imported and domestic varieties, and assist customers with wine pairings and recommendations.

You will maintain a welcoming, well-stocked department, support promotions, and comply with safety and quality standards in a fast-paced retail environment. Must be 21+; bilingual is a plus; prior wine/retail experience preferred.

Qualifications

• Knowledge of imported and domestic wine varieties.
• Experience working with wine and beer in a retail setting.
• Retail experience.
• Must be 21 years of age.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome, answer questions about products, and assist with wine selections.
• Gain and maintain knowledge of products in the department and respond to inquiries.
• Offer product samples per guidelines and laws to help customers discover items.
• Inform customers of wine specials and provide requested products.
• Recommend wine items to ensure customers get what they want and need.
• Assist customers with wine pairings with meats, cheeses, and desserts.
• Collaborate with store chef for wine tastings and programs featuring wines.
• Stay current with ads and promotions.
• Ensure proper temperatures in cases and logs are maintained.
• Reinforce safety procedures and report unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents and safety risks.
• Report all safety risks, thefts, or fraud.
• Must be able to perform essential functions with or without accommodation.

Skills

Second language

Wine knowledge

Customer service

Communication skills

Basic math

Stress management

Education

High school education or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Promote trust and respect among associates

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about

• Inform customers of wine specials

• Provide customers with products that they have requested

• Recommend wine items to customers to ensure they get the products they want and need

• Assist customers with pairing of wine and other items such as meat, cheeses, desserts

• Collaborate with store chef for wine tastings and other programs featuring wines

• Stay current with present, future, seasonal and special ads

• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

• Notify management of customer or employee accidents

• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud

• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS

• Second language (speaking, reading and/or writing)

• Knowledge of imported and domestic varieties, the flavor profiles and how they are made

• Knowledge of industry trends in specialty wines and beers as they relate to the consumer

• Experience working with wine and beer

• Retail experience

• Second language (speaking, reading and/or writing)

• High school education or equivalent

• Must be 21 years of age

• Ability to handle stressful situations

• Effective communication skills

• Knowledge of basic math

• Pass wine test once employed

$17.38 - $26.15 per hour