Wine Steward

Wine Industry Expo; Greenwood (IN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Job summary

Wine Industry Expo is seeking a knowledgeable Wine Steward to join our retail team. The role focuses on guiding customers in wine selections, providing detailed product knowledge, and conducting engaging wine demos to promote sales.

Requirements include retail experience, strong communication, wine knowledge, and the ability to upsell while maintaining excellent service. Bilingual abilities and supervisory experience are a plus, with an emphasis on teamwork and store presentation.

Qualifications

• Retail experience in grocery or specialty foods
• Strong communication and customer service skills
• Knowledge of wine products and pairings
• Experience with POS systems and cash handling
• Ability to upsell while maintaining service
• Bilingual abilities are a plus
• Supervisory experience is advantageous
• Familiarity with grocery store operations and stock management

Responsibilities

• Assist customers in selecting wines with knowledge and recommendations
• Conduct product demonstrations to educate customers on wine options
• Upsell products to enhance customer experience and sales
• Maintain attractive merchandising and signage in the wine section
• Operate POS systems and handle transactions accurately
• Manage inventory and coordinate with suppliers as needed
• Provide excellent customer service and phone etiquette
• Support supervising staff and daily wine department operations
• Perform cashier duties efficiently and accurately

Skills

Retail sales

Customer service

Wine knowledge

POS systems

Cash handling

Upselling

Bilingual abilities

Supervising experience

Stock management

Product demos

Tools

POS software

Job description

Job Overview

We are seeking a knowledgeable and personable Wine Steward to join our retail team. The ideal candidate will possess excellent customer service skills, a strong understanding of wine products, and the ability to assist customers with their selections. This role involves promoting wine sales, conducting product demos, and maintaining an organized and appealing wine section. Bilingual abilities and prior supervisory experience are a plus, as the Wine Steward will also support team training and oversee daily operations within the wine department.

Responsibilities

• Assist customers in selecting wines by providing detailed product knowledge and recommendations
• Conduct product demonstrations to educate customers about different wines and pairing options
• Upsell products to enhance customer experience and increase sales
• Maintain merchandising standards by organizing displays, stocking shelves, and ensuring proper signage
• Operate POS systems accurately for transactions including cash handling and retail math calculations
• Manage inventory levels by stocking shelves and coordinating with suppliers as needed
• Provide exceptional customer service through friendly communication, phone etiquette, and attentive assistance
• Support supervising staff in daily tasks, ensuring smooth department operations
• Perform cashier duties including processing sales efficiently and accurately

Requirements

• Previous retail sales experience, preferably in grocery or specialty food stores
• Strong communication skills with the ability to engage customers effectively
• Knowledge of wine products, wine pairing, and related merchandising techniques
• Experience with POS systems, cashiering, and retail math calculations
• Ability to upsell products while maintaining excellent customer service standards
• Bilingual skills are highly desirable to assist a diverse customer base
• Supervising experience is a plus for supporting team leadership responsibilities
• Familiarity with grocery store operations, stock management, and product demos
• Professional phone etiquette when interacting with customers over the phone or in person

This position offers an engaging environment for individuals passionate about wines and retail sales, with opportunities to develop skills in customer service, merchandising, and team supervision. This is a full time position for the oldest winery in South Carolina. It's not a job, it's the adventure of a lifetime. Thursday through Monday. Weekends and holidays are required. Benefits: water taxi to and from the island. An hour paid for the ommute per shift. You make tips (you will make bank).

Pay: From $16.00 per hour

Benefits:

• Employee discount

Work Location: In person