WINE STEWARD

Kroger; Farmington Hills (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

The Kroger Co. in Farmington Hills is hiring for a wine department team member focused on outstanding customer service and a clean, safe environment.

You will assist the department manager in achieving sales targets and uphold quality standards while embodying our Customer 1st strategy and Kroger values. Responsibilities include answering product questions, offering wine recommendations, and coordinating with the store chef for tastings.

Qualifications

• Two languages spoken, read or written.
• Knowledge of imported and domestic wine varieties and flavor profiles.
• Experience working with wine and beer.
• Retail experience in a customer-facing environment.
• Must be 21 years of age.
• Basic math skills and effective communication.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers by answering questions about products.
• Know products in the department and respond to inquiries with recommendations.
• Offer product samples in line with guidelines and laws.
• Inform customers of wine specials and promotions.
• Assist customers with wine pairings to complement meals.
• Collaborate with the store chef for tastings and wine programs.
• Stay current with ads and seasonal promotions.
• Maintain proper temperatures in cases and logs.
• Follow safety procedures and report hazards or incidents.
• Support department manager to reach sales goals and quality standards.

Skills

Second language

Wine knowledge

Beer knowledge

Retail experience

Customer service

Math skills

Wine testing

Age 21+

Education

High school education or equivalent

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about
• Inform customers of wine specials
• Provide customers with products that they have requested
• Recommend wine items to customers to ensure they get the products they want and need
• Assist customers with pairing of wine and other items such as meat, cheeses, desserts
• Collaborate with store chef for wine tastings and other programs featuring wines
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

• Second language (speaking, reading and/or writing)
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer
• Experience working with wine and beer
• Retail experience
• Second language (speaking, reading and/or writing)
• High school education or equivalent
• Must be 21 years of age
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Pass wine test once employed