WINE STEWARD

Smith's Food & Drug Centers; Henderson (NV); On-site; USD 17,000 - 25,000; Full time

Job summary

Smith's Food & Drug Centers is looking for a wine & beer department associate who will deliver outstanding customer service and help achieve department sales goals. You will assist customers, answer questions, pair items, and support tastings and promotions in a retail setting.

Maintain product knowledge, ensure safe conditions, and collaborate with the chef for wine events while staying current with seasonal ads and in-store programs.

Qualifications

• Second language proficiency required.
• Knowledge of imported and domestic wines and their flavor profiles.
• Understanding of wine and beer industry trends relevant to consumers.
• Experience working with wine and beer in a retail setting.
• Retail experience preferred.
• High school education or equivalent.
• Must be 21 years of age or older.
• Strong communication and math skills.

Responsibilities

• Deliver outstanding customer service to create an inviting environment.
• Assist department manager in achieving department sales and profit goals.
• Maintain a safe, clean environment and follow safety procedures.
• Answer customer questions about products and provide recommendations.
• Offer product samples per company guidelines and applicable laws.
• Inform customers of wine specials and assist with pairings.
• Collaborate with store chef for tastings and wine programs.
• Stay current with ads and promotions, and monitor temperatures in cases and coolers.
• Report safety risks, accidents and maintenance needs to management.

Skills

Second language

Wine knowledge

Beer knowledge

Retail experience

Effective communication

Basic math

Age 21+

Education

High school education or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Second language (speaking, reading and/or writing)
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer
• Experience working with wine and beer
• Retail experience
• Second language (speaking, reading and/or writing)
• High school education or equivalent
• Must be 21 years of age
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Pass wine test once employed
• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about
• Inform customers of wine specials
• Provide customers with products that they have requested
• Recommend wine items to customers to ensure they get the products they want and need
• Assist customers with pairing of wine and other items such as meat, cheeses, desserts
• Collaborate with store chef for wine tastings and other programs featuring wines
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation