WINE STEWARD

Kroger; San Clemente (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

The Kroger Co. in California is seeking a Wine Department Associate to create an outstanding customer experience by delivering exceptional service.

You will assist the department manager in achieving sales and profit goals while maintaining safety and quality standards in a fast-paced grocery setting. Responsibilities include answering questions about products, recommending wine and beer, helping with tastings, stocking, and staying current with ads and promotions.

Qualifications

• Second language is required (speaking, reading and/or writing).
• Knowledge of imported and domestic wine varieties and flavor profiles.
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer.
• Experience working with wine and beer in a retail environment.
• Retail experience is preferred.
• Effective communication skills and ability to handle stressful situations.
• Knowledge of basic math and wine testing requirements.
• Must pass wine test once employed.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and valued by answering questions about products.
• Gain knowledge of products and respond to inquiries with recommendations.
• Offer product samples following company guidelines and applicable laws.
• Inform customers of wine specials and help with product requests.
• Recommend wine items to ensure customer satisfaction.
• Assist with wine pairings with meat, cheeses and desserts.
• Collaborate with store chef for wine tastings and programs.
• Stay current with ads and promotions.
• Ensure proper temperatures in cases and maintain temperature logs.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report items in need of repair.
• Notify management of accidents and report safety risks or fraud.
• Must be able to perform essential functions with or without accommodation.

Skills

Second language

Wine varietals knowledge

Wine/beer trends

Wine & beer experience

Retail experience

Communication

Basic math

Wine test

Education

High school education or equivalent

21+ years of age

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about
• Inform customers of wine specials
• Provide customers with products that they have requested
• Recommend wine items to customers to ensure they get the products they want and need
• Assist customers with pairing of wine and other items such as meat, cheeses, desserts
• Collaborate with store chef for wine tastings and other programs featuring wines
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

• Second language (speaking, reading and/or writing)
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer
• Experience working with wine and beer
• Retail experience
• Second language (speaking, reading and/or writing)
• High school education or equivalent
• Must be 21 years of age
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Pass wine test once employed