Wine Retail Associate | Luxury Wine Store & Customer Care

Sotheby's; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Discretionary bonus

Competitive benefits package

Job summary

Sotheby’s Retail Wine Store is hiring to support daily store operations, assist clients, and process orders. The role includes analyzing purchase history, inventory levels, and market conditions to identify sales opportunities, while maintaining accurate arrivals in-store and in the ERP system.

The position offers base pay of $18–$22 per hour with overtime eligibility and a discretionary bonus plus competitive benefits. Weekend shifts and overtime may be required during peak periods.

Qualifications

• Excellent customer service and organizational skills.
• Able to load and unload wine cases up to 40 pounds.
• Ability to learn proprietary POS and website system.
• Flexibility to work overtime during the busy holiday season.
• Flexibility to work occasional nights and weekends.
• Trustworthy, reliable, detail oriented, and discreet.

Responsibilities

• Open store, greet clients, answer phones.
• Receive wine from suppliers.
• Restock shelves.
• Assist with store merchandising.
• Maintain store appearance.
• Apply barcodes to bottles.
• Analyze purchase history by channel and inventory to identify sales opportunities.
• Prepare outreach emails and templates.
• Create items in the ERP system.
• Create POs in the ERP system.
• Inspect and confirm new arrivals at warehouse or store.

Skills

Excellent customer service

Organizational skills

Heavy lifting 40 lbs

Learn POS system

Occasional nights/weekends

Tools

Proprietary POS system

ERP system

Barcode应用

Job description

Sotheby’s Retail Wine Store is hiring to support daily store operations, assist clients, and process orders. The role includes analyzing purchase history, inventory levels, and market conditions to identify sales opportunities, while maintaining accurate arrivals in-store and in the ERP system.

The position offers base pay of $18–$22 per hour with overtime eligibility and a discretionary bonus plus competitive benefits. Weekend shifts and overtime may be required during peak periods.