Wine & Music Experience Host

City Winery; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

City Winery, a unique fusion of winery, dining, and live entertainment, seeks a Restaurant Host to deliver exceptional guest experiences from greeting to seating and departure. You will manage reservations, assist guests, and support various operational tasks to ensure smooth service.

Key duties include guest engagement, accurate wait times, and maintaining brand knowledge of City Winery’s program and offerings. A flexible schedule with days, nights, weekends, and holidays is required.

Qualifications

• 1+ years’ experience as a Host in a fast-paced, high-volume service environment.
• Strong work ethic and exceptional guest service skills.
• Ability to deliver memorable guest experiences and exceed expectations.
• Excellent communication and interpersonal skills.
• Fluent English literacy with basic business math and POS operation.
• Flexible schedule including days, nights, weekends, and holidays.
• Ability to stand/walk for the entirety of shift and lift up to 50 lbs.

Responsibilities

• Greet guests warmly and escort to seats, per floor plan.
• Handle reservations, inquiries, and guest questions with poise.
• Maintain tidy, safe dining areas and setup for service.
• Manage call-ins, messages, and reservations communications.
• Provide accurate wait-time estimates during peak periods.
• Attend trainings, tastings, and meetings as required.
• Rotate seating to balance workloads among staff.

Skills

Guest service

Team player

Communication skills

Polished presentation

English literacy

POS familiarity

Flexibility

Tools

POS system

Job description

City Winery, a unique fusion of winery, dining, and live entertainment, seeks a Restaurant Host to deliver exceptional guest experiences from greeting to seating and departure. You will manage reservations, assist guests, and support various operational tasks to ensure smooth service.

Key duties include guest engagement, accurate wait times, and maintaining brand knowledge of City Winery’s program and offerings. A flexible schedule with days, nights, weekends, and holidays is required.