Server

City Winery; Chicago (IL); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

City Winery in Chicago is seeking an experienced Server to deliver exceptional guest experiences in a dynamic live music and hospitality venue. You will take orders, serve food and drinks, handle transactions, and support events while upholding brand standards.

Join a unique facility blending winery, intimate concerts, culinary arts, and fine dining. The role requires reliable, energetic individuals with strong English communication and the ability to work flexible hours including nights and

Formación

• 2+ years’ experience as a Server in a fast-paced, high-volume setting.
• Strong work ethic and guest service skills.
• Ability to upsell and drive promotions.
• Able to read guests and provide menu knowledge and allergen information.

Responsabilidades

• Greet guests and take orders with a smile.
• Serve food and beverages and handle transactions.
• Upsell and promote events and brand offerings.
• Maintain cleanliness and brand standards throughout shift.
• Assist with training and stock as needed.
• Ensure safety and responsible alcohol service.

Conocimientos

Guest service

Team player

Excellent communication

English fluency

Descripción del empleo

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patrons—bringing the wine country experience to the middle of alarge city.

Position Summary
Serversare responsible for delivering consistently exceptional guest experiences topatrons of City Winery. Duties include taking orders, serving food andbeverage, handling all transactions, assisting guests with inquiries andanticipating needs, and all duties incidental to the guest’s experience.

Overview of Responsibilities

• Provide positive guest experience including greeting, conversingwith, and thanking departing guests
• Interact with guests, take orders, serve food and beverages,handle transactions, and support overall guest service needs from beginning to end
• Upsell, increase check average, compete insales incentives, drive marketing promotions & special events, and promoteour brand
• Check tables throughout service times for guestsatisfaction, resolve guest complaints
• Adhere to Steps of Service and maintain brandstandards every shift
• Maintains a clean, neat and well-groomedappearance
• Complete necessary side-work, perform opening and closing dutiesincluding set-up, maintenance, and breakdown of the area, including preparationof products and physical activations of dining rooms
• Maintain cleanliness and safety of all work areas including butnot limited to side stations, floor, shelves, storage areas
• Follow all health and safety regulations, including enforcing lawsand ordinances in the handling and provision of alcoholic beverages
• Handle payment transactions and maintain accurate cashdrawer
• Adhere to and abide by cash handling procedures as per Companystandards.
• Attend training courses, tastings, meetings, as needed
• Maintain a knowledge of City Winery brand,history, culture, and programming, both in venue and restaurant
• Maintain menu knowledge, including ingredients,preparation methods, and allergeninformation and communicate this information tableside to guests
• Follow all company policies, procedures, and guidelines includingbeing ready to work at scheduled shift time, in uniform, with neat andpresentable appearance
• Perform all other reasonably assigned duties

Minimum Qualifications

• 2+ years’ experience as a Server in a fast-paced, high-volumeservice environment and/or equivalent relevant experience
• Strong work ethic, team player, and exceptional guest serviceskills
• Ability to consistently deliver high-quality guest experiences,exceed guest expectations, and strive to create a memorable experience at everyCity Winery visit
• Effective communication and interpersonal skills with a proven abilityto build positive relationships with coworkers and guests
• Aptitude to resolve problems
• Ability to execute professional guest service experience
• Ability to navigate venue conditions, including tight spaces, darkroom and loud environment
• Ability to handle all guests with composure and hospitality
• Polished presentation
• Ability to work both independently and in a team environment
• Must be fluently literate in English including ability to read,write, communicate, conduct basic business-related mathematics, and able toaccurately function a POS
• Ability to work a flexible schedule including days, nights,weekends, and holidays
• Ability to perform physical requirements of the role includingstanding/walking for entirety of shift, bending, pulling, pushing, usingstairs, lifting and carrying up to 50 lbs.

About Us

Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran & visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venuestosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.