Server

City-Winer; Nashville (TN); On-site; USD 17,000 - 34,000; Full time

Job summary

City Winery in Nashville is seeking an energetic Server to deliver consistently exceptional guest experiences in a fast-paced, wine-forward venue. You will take orders, serve food and beverages, handle transactions, and proactively upsell during service while promoting our brand and events.

Join a unique facility that blends winery, fine dining, and intimate concerts, with a focus on hospitality, teamwork, and guest satisfaction.

Qualifications

• 2+ years’ experience as a Server in fast-paced restaurant settings.
• Strong work ethic and exceptional guest service skills.
• Able to deliver high-quality guest experiences consistently.
• Excellent communication and interpersonal skills.
• Ability to work flexible shifts including nights, weekends, and holidays.
• English literacy and basic mathematics for POS operations.
• Able to navigate a loud, busy venue.

Responsibilities

• Greet guests, take orders, serve food and beverages, and handle transactions.
• Upsell and promote promotions and events to guests.
• Maintain brand standards and a clean, organized service area.
• Assist with opening/closing duties and side-work as needed.
• Provide knowledge of the City Winery menu and allergens to guests.
• Ensure cash drawer accuracy and adhere to cash handling procedures.
• Follow Steps of Service and respond to guest inquiries promptly.

Skills

Customer service

POS operations

Upselling

English fluency

Education

High school diploma

Tools

POS system

Job description

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patrons—bringing the wine country experience to the middle of alarge city.

Position Summary
Serversare responsible for delivering consistently exceptional guest experiences topatrons of City Winery. Duties include taking orders, serving food andbeverage, handling all transactions, assisting guests with inquiries andanticipating needs, and all duties incidental to the guest’s experience.

Overview of Responsibilities

• Provide positive guest experience including greeting, conversingwith, and thanking departing guests
• Interact with guests, take orders, serve food and beverages,handle transactions, and support overall guest service needs from beginning toend
• Upsell, increase check average, compete insales incentives, drive marketing promotions & special events, and promoteour brand
• Check tables throughout service times for guestsatisfaction, resolve guest complaints
• Adhere to Steps of Service and maintain brandstandards every shift
• Maintains a clean, neat and well-groomedappearance
• Complete necessary side-work, perform opening and closing dutiesincluding set-up, maintenance, and breakdown of the area, including preparationof products and physical activations of dining rooms
• Maintain cleanliness and safety of all work areas including butnot limited to side stations, floor, shelves, storage areas
• Follow all health and safety regulations, including enforcing lawsand ordinances in the handling and provision of alcoholic beverages
• Handle payment transactions and maintain accurate cashdrawer
• Adhere to and abide by cash handling procedures as per Companystandards.
• Attend training courses, tastings, meetings, as needed
• Maintain a knowledge of City Winery brand,history, culture, and programming, both in venue and restaurant
• Maintain menu knowledge, including ingredients,preparation methods, and allergen information and communicate this information tableside to guests
• Follow all company policies, procedures, and guidelines includingbeing ready to work at scheduled shift time, in uniform, with neat andpresentable appearance
• Perform all other reasonably assigned duties

Minimum Qualifications

• 2+ years’ experience as a Server in a fast-paced, high-volumeservice environment and/or equivalent relevant experience
• Strong work ethic, team player, and exceptional guest serviceskills
• Ability to consistently deliver high-quality guest experiences,exceed guest expectations, and strive to create a memorable experience at everyCity Winery visit
• Effective communication and interpersonal skills with a proven abilityto build positive relationships with coworkers and guests
• Aptitude to resolve problems
• Ability to execute professional guest service experience
• Ability to navigate venue conditions, including tight spaces, darkroom and loud environment
• Ability to handle all guests with composure and hospitality
• Polished presentation
• Ability to work both independently and in a team environment
• Must be fluently literate in English including ability to read,write, communicate, conduct basic business-related mathematics, and able toaccurately function a POS
• Ability to work a flexible schedule including days, nights,weekends, and holidays
• Ability to perform physical requirements of the role includingstanding/walking for entirety of shift, bending, pulling, pushing, usingstairs, lifting and carrying up to 50 lbs.

About Us

Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran & visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed