Wine & Merch Fulfillment Specialist

Biltmore Workforce Management; Asheville (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

The Retail Fulfillment Associate at Biltmore Workforce Management ensures accurate and timely shipping of all E-Commerce and Direct-to-Consumer orders, including wine and merchandise. The role demands proactive, detail-oriented work with strong fulfillment skills to sustain guest satisfaction and brand loyalty.

Off-site and on-site guests should receive the same high level of service, with every order handled to exceed expectations while following SOPs in a dynamic warehouse environment.

Qualifications

• High school diploma or equivalent preferred.
• Minimum of one year experience in warehouse shipping/receiving.
• Strong computer and data entry skills (MS Excel, Word, Outlook).
• Knowledge of FedEx/UPS shipping software is a plus.
• Excellent communication skills, both verbal and written.
• Strong organization and time management with attention to detail.

Responsibilities

• Work with order entry to prepare, pick, and ship orders.
• Follow SOPs to ensure accurate, timely deliveries.
• Maintain inventory for wine and merchandise.
• Assist with special projects and large orders.
• Receive, unload, and stock deliveries from DC and Wine Production.
• Support all areas of the Fulfillment Center.

Skills

Data entry

MS Excel

MS Word

Outlook

Communication

Inventory management

Attention to detail

Education

High school diploma

Tools

FedEx shipping software

UPS shipping software

Job description

The Retail Fulfillment Associate at Biltmore Workforce Management ensures accurate and timely shipping of all E-Commerce and Direct-to-Consumer orders, including wine and merchandise. The role demands proactive, detail-oriented work with strong fulfillment skills to sustain guest satisfaction and brand loyalty.

Off-site and on-site guests should receive the same high level of service, with every order handled to exceed expectations while following SOPs in a dynamic warehouse environment.