Wine Fulfillment Operations Manager — Lead Teams & Grow

WINESHIPPING COM LLC; Napa (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Bonus pay

Job summary

Wineshipping, Napa’s premier wine logistics provider, seeks an Operations Manager to own inbound and outbound fulfillment on a shift or cross-shift basis. You will lead with safety, drive productivity, and ensure quality in a fast-paced environment.

You will set and monitor operational and financial goals, optimize labor usage, and coach a growing team to continuously improve. This role requires hands-on leadership and a commitment to excellence in service for our winery clients.

Qualifications

• Bachelor’s degree or 2+ years recognized fulfillment experience.
• Direct leadership experience for an hourly employee population and not just its performance.
• Experience with performance metrics, process improvement, and Lean techniques.
• Experience with a contingent (temporary) workforce during peak seasons.
• Ability to handle changing priorities and use good judgment in sometimes stressful situations.
• Leadership experience in a manufacturing, production, or distribution environment.

Responsibilities

• Keep the team SAFE. Our first responsibility is that everyone goes home in the same or better shape than they showed up that day.
• Serve the folks that report up to you with great leadership. Show them you are interested in them and what they’re doing. Listen.
• You will help set operational and financial goals, and you will help us achieve them. Making sure we have accurate daily timecard information is key here.
• You’ll constantly be evaluating and building your team. Sure, people come and go, but you will provide an environment where people want to be vs one where they want to leave.
• Coach and teach the people on your team to learn the operation and be ready for opportunities to grow their own careers with Wineshipping.
• Align with enterprise-wide initiatives, such as process changes, operations reporting, and even compete with the other pros at Wineshipping to win the Units Per Labor Hour (UPLH) Championship!
• Delight our customers by hitting their shipping targets every day, building confidence in you, and in Wineshipping.
• Do your best, every day. Only you know when you are doing your best.
• Other duties as assigned: occasionally other projects and interesting tasks.

Skills

Team leadership

Performance metrics

Process improvement

Lean techniques

Adaptability

Manufacturing/Distribution leadership

Education

Bachelor’s degree or 2+ years fulfillment experience

Job description

Wineshipping, Napa’s premier wine logistics provider, seeks an Operations Manager to own inbound and outbound fulfillment on a shift or cross-shift basis. You will lead with safety, drive productivity, and ensure quality in a fast-paced environment.

You will set and monitor operational and financial goals, optimize labor usage, and coach a growing team to continuously improve. This role requires hands-on leadership and a commitment to excellence in service for our winery clients.