Wine Experience Lead — Guest Relations & Sales

Jackson Family Wines; Windsor (CA); On-site; USD 30,183 - 34,412; Full time

Benefits offered by this job

Health benefits

401k with employer match

Generous paid time off

Volunteer time off

Learning & Development

Mental health resources

Wine discounts

Job summary

Jackson Family Wines in Windsor, CA is seeking a dynamic wine sales professional to curate memorable guest experiences while driving outbound sales. The role includes training Estate Hosts, developing client relationships in-person, by phone, and via email outreach.

The team values fairness and belonging, offering strong training, a collaborative environment, and opportunities to grow within a leading wine group.

Qualifications

• 2+ years in sales, customer service or hospitality.
• Knowledge of wines and ability to tell the story that promotes loyalty and sales.
• Flexible schedule including weekends.
• Must be at least 21 years old.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Outstanding customer service and teamwork.
• Strong organizational, problem-solving and multi-tasking abilities.

Responsibilities

• Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed targets.
• Strengthens existing member and collector relationships and develops new ones via phone and email.
• Assists in phone and email outreach during Club shipments and new wine releases.
• Develops referral partners to drive sales and awareness for the property.
• Supports hospitality events and digital communications in line with winery standards.
• Provides training on wines and process to teammates for cohesive service.
• Handles routine purchasing transactions and daily sales accounting.

Skills

Sales

Customer service

Hospitality

Communication

Relationship building

Tools

Excel

Outlook

Word

Job description

Jackson Family Wines in Windsor, CA is seeking a dynamic wine sales professional to curate memorable guest experiences while driving outbound sales. The role includes training Estate Hosts, developing client relationships in-person, by phone, and via email outreach.

The team values fairness and belonging, offering strong training, a collaborative environment, and opportunities to grow within a leading wine group.