Wine Experience Host & Membership Concierge

Huneeus Vintners; St. Helena (CA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Huneeus Vintners, at Faust Haus in St. Helena, CA, seeks a full-time Tasting Room Host to educate guests, share our wine story, and invite membership participation.

You will greet visitors, guide them through estate experiences, and support sales and service with a guest-centric approach. The role emphasizes wine knowledge, strong customer service, and the ability to work a flexible schedule, including nights and weekends.

Qualifications

• Two–five years of sales/hospitality experience.
• Background in customer services and wine knowledge.
• Experience with CRM and POS systems.

Responsibilities

• Greet guests and host them throughout the estate visit.
• Educate guests on winemaking and Faust Haus story.
• Promote memberships and wine sales.
• Input orders and maintain guest notes in CRM.
• Set up and break down experiences; manage wait times.

Skills

Customer service

Wine knowledge

CRM

POS systems

Sales experience

Education

High School Diploma

Tools

CRM

POS systems

Job description

Huneeus Vintners, at Faust Haus in St. Helena, CA, seeks a full-time Tasting Room Host to educate guests, share our wine story, and invite membership participation.

You will greet visitors, guide them through estate experiences, and support sales and service with a guest-centric approach. The role emphasizes wine knowledge, strong customer service, and the ability to work a flexible schedule, including nights and weekends.