Full-Time Tasting Room Host

Tasting & Tap Room Expo; St. Helena (CA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Job summary

Huneeus Wines seeks a Visitor Center Host for Faust Haus to educate guests, share our story, and invite wine purchases and membership sign-ups. You will greet guests, host estate visits, and manage guest experiences from setup to breakdown.

Ideal candidates have 2–5 years in sales/hospitality with wine knowledge; must be 21+, able to stand/walk, and comfortable using CRM and POS systems. This is a full-time on-site role with benefits.

Qualifications

• 2–5 years of sales/hospitality experience with a background in customer services, wine education, wine sales, hotel/concierge, and/or wine club.
• Available to work nights, weekends and some holidays with a flexible schedule.
• Role involves extensive sitting, standing and walking.
• Experience with CRM and POS systems.
• Must be at least 21 years of age.
• High school diploma or equivalent.
• POS/CRM systems experience.

Responsibilities

• Guest Experience - Host our guests for an educational and memorable visit to our estate.
• Guest Engagement - Build meaningful relationships with Faust Haus members and guests.
• Membership and wine sales - Drive sales and sign-ups.
• Create and maintain a guest-oriented environment focused on loyalty.
• Deploy wine knowledge to educate guests and build rapport.
• Input orders and keep guest notes via CRM.
• Host VIP experiences and offsite events.

Skills

Sales & hospitality experience

Wine knowledge

Customer service

Storytelling & guest education

Membership sales

Education

High school diploma or equivalent

Tools

CRM software

POS systems

Job description

The Visitor Center Host is the embodiment of Faust and our guest experience philosophy. A key role with Faust Haus, our hosts serve to educate our guests, share our unique story and invite our guests to purchase wines and join our membership program. Assists in greeting guests upon arrival and hosting them throughout their estate experience. The Visitor Center Host is responsible for all aspects of the guest experience, from set-up to breakdown of the necessary experience elements.

This is a full-time role eligible for benefits the 1st of the month after date of hire; benefits include medical, dental, vision and more.

Essential Duties

The following reflects essential functions for this role but does not restrict the tasks that may be assigned.

• Guest Experience - Host our guests for an educational and memorable visit to our estate. Our hosts create memories through storytelling and educate through sharing their knowledge of our winemaking and viticulture techniques.
• Guest Engagement - Our hosts strive to create and cultivate meaningful relationships with our Faust Haus members and guests with genuine interaction that is approachable and friendly.
• Membership and wine sales - Hosts are evaluated on wine sales, membership sign-ups and personal conversion rates.
• Create and maintain a guest-oriented environment focused on building guest relationships and loyalty.
• Well versed and passionate about wine. Seeks to attain wine knowledge ranging from the wine industry, farming and production. Deploys that knowledge to build rapport and educate our guests and members.
• Input orders and maintain guest notes accurately and in a timely fashion through our CRM.
• Ability to work in a fast-paced environment and keep busy during down time.
• Engage with guests and promote capture of contact data for our membership program, mailing list, and wine sales.
• Direct foot and vehicle traffic, set up and break down of new appointments including glassware, menus, notecards, and pens.
• Responsible for buffing and cleaning glassware and restocking as needed.
• Experience and ability to host large groups.
• Ability to set up and break down experiences with little to no supervision.
• Excellent time management; proactively sets up experiences. When hosting, displays time management maturity and hosts groups within the allotted time frame.
• Assists with inventory management of VC wine inventory and supplies on a daily/weekly/monthly basis.
• Ability to host VIP experiences, trade, offsite events, and members.
• Does not tire of repetitive tasks.
• Attends in house educational trainings.

Qualifications

• Two - five years of sales/hospitality experience with a background in customer services, wine education, wine sales, hotel/concierge, and or wine club.
• Available to work nights, weekends, some holidays and have a flexible schedule.
• Role includes extensive sitting, standing, and walking.
• Experience with CRM and POS systems.
• Must be at least 21 years of age.
• High school diploma or equivalent.
• Preliminary wine, winemaking, and viticulture knowledge.
• POS/CRM systems experience.

Physical requirements

• Ability to stand for long periods of time.
• Repetitive use of hands and wrists to open wine bottles, pour wine and operate POS system.
• Must be able to lift and/or move up to 50 pounds.

Company Overview

Huneeus Wines is an established collection of premium wines, wineries, vineyards and tasting rooms. Our portfolio includes Quintessa, Favia, Faust, Illumination and Leviathan; all produced in Napa Valley; Flowers produced in Sonoma; and Benton-Lane produced in Oregon. We are singularly focused on producing the highest quality wines and caring for our vineyards with the highest standards.

Equal Employment Opportunity

Huneeus Wines LLC is an Equal Employment Opportunity and Affinitive Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.