Wine Club Server - Upscale Dining & Perks

Cooper's Hawk Winery and Restaurants; Naples (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

50% Dining and Carryout

40% Retail Wine

20% Retail and Private Events

Monthly Complimentary Wine Tasting for

Medical insurance and wellness plan

401(k) retirement savings with company

Flexible Spending Accounts

Health Savings Account

Life and AD&D Insurance

Short-Term Disability

Pay Access before Pay Day

Flexible Schedules

Paid Time Off

Wine Club education

Career Growth opportunities

Team Member Rewards

Job summary

Cooper's Hawk Winery and Restaurants in Naples, FL seeks an enthusiastic Server to deliver warm, guest-focused service and upsell wine club benefits. You will guide guests through our menu, wine list, and wine club offerings, while maintaining high standards of hospitality.

The role emphasizes teamwork, knowledge of our wine program, and the ability to multitask in a fast-paced setting. Flexible schedules and competitive compensation apply.

Qualifications

• At least 21 years of age and six months of server experience.
• Experience in full service or upscale casual dining preferred.
• Comfort speaking about food, wine, and our Wine Club program.
• A passion for hospitality and working as part of a team.
• Ability to multitask and stay calm in a fast-paced setting.
• Ability to lift 40 pounds and work on your feet up to 10 hours.
• Must be able to read, write, and understand English.
• Flexible availability, including weekends and some holidays.

Responsibilities

• Arrive on time, and in proper uniform standards.
• Know the menu, wine list, and steps of service.
• Use the POS system and handle payments with accuracy.
• Understand the benefits of Cooper’s Hawk Wine Club and its offerings.
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing.
• Jump in where needed to help the team.
• Serve food and drinks with speed and care.
• Follow legal guidelines for alcohol service.
• Take initiative to solve problems and support the guest experience.
• Anticipate the needs of guests and fellow team members.
• Communicate clearly with the Kitchen, Hosts, Runners, Bartenders, and Managers.
• Help the team stay coordinated and focused.
• Welcome every guest with warmth, use guests names, celebrate milestones.
• Answer questions and make recommendations that feel genuine.
• Use your Wine Club knowledge to educate the guest on its perks, and invite them to join our community of members.
• See the person, not just the task.
• Find small ways to delight the guests.
• Share the story of our Wine Club and invite guests to join.
• Introduce wine tastings and help guests enhance their experience.
• Let your personality shine & leave your signature on every interaction.

Skills

Server experience

Full service dining

Upscale casual dining

Food and wine knowledge

Teamwork

Multitasking

English literacy

Job description

Cooper's Hawk Winery and Restaurants in Naples, FL seeks an enthusiastic Server to deliver warm, guest-focused service and upsell wine club benefits. You will guide guests through our menu, wine list, and wine club offerings, while maintaining high standards of hospitality.

The role emphasizes teamwork, knowledge of our wine program, and the ability to multitask in a fast-paced setting. Flexible schedules and competitive compensation apply.