Wine Club & DtC Coordinator | Guest Experience & Ops

Wine Industry Expo; Eugene (OR); On-site; USD 25,000 - 36,000; Full time

Job summary

King Estate, Oregon’s leading family-owned winery, is seeking a detail-oriented Wine Club and DtC Coordinator to support wine club fulfillment, direct sales, and customer service. You will manage club shipments, maintain databases, assist events, and ensure accurate inventory while delivering an elevated guest experience in the tasting room.

You will handle daily orders, draft email copy, and prepare monthly reports, with weekend/holiday availability and OLCC/food handler certifications

Qualifications

• Minimum of one year of experience in a winery/tasting room with similar responsibilities.
• Strong verbal and written communication skills.
• Availability on weekends and holidays as required.
• OLCC certification or ability to acquire it within 30 days; Food Handler certification or ability to acquire it within 30 days.
• Passion for wine and customer service.

Responsibilities

• Plan and coordinate wine club shipments with annual wine projections, email notifications, special requests, staging, processing, reconciling declines and club inventory.
• Database management for wine club, including new customer entry, changes to account information, updating invalid credit cards and account information, cancellations, and will-call pickups.
• Process daily phone, text and email orders along with responding to customer inquiries within 24 hours of receipt in all applicable mailboxes.
• Complete monthly club reports and forward club data to upper management as necessary.
• Assist DTC Manager in the execution of and also attend any and all events.
• Develop draft copy for wine club emails, correspondence, invitations, etc.;
• Provide elevated experience for all guests when in the tasting room. Greet wine club members whenever possible; and support scheduled sales staff as necessary;
• Acquire and utilize knowledge of tasting room policies and procedures including, but not limited to: opening/closing and reporting;
• Shipping Logistics- Ensure sufficient wine is staged for fulfillment and at retail locations for tasting room sales, coordinating weekly transfers if necessary. Maintain and follow-up on order issues with customers and shippers;
• Fulfillment- Pack, maintain and reconcile all pick up order inventory;
• Maintain inventory and wine club allocation in winery sales system and database with high degree of accuracy;
• Maintain allocations on monthly QOH report;
• Prepare various inventory related reports as needed;Other duties as assigned

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Job description

King Estate, Oregon’s leading family-owned winery, is seeking a detail-oriented Wine Club and DtC Coordinator to support wine club fulfillment, direct sales, and customer service. You will manage club shipments, maintain databases, assist events, and ensure accurate inventory while delivering an elevated guest experience in the tasting room.

You will handle daily orders, draft email copy, and prepare monthly reports, with weekend/holiday availability and OLCC/food handler certifications