DTC Operations Assistant

Tasting & Tap Room Expo; Oregon (WI); On-site; USD 28,000 - 32,000; Part time

Job summary

Laurel Ridge Winery is seeking an organized DTC Operations Coordinator to manage inventory, purchasing, and shipping for the tasting room and wine club. The role supports multiple departments, ensuring smooth operations and timely guest service.

The position is part-time (20–30 hrs/week) with weekday mornings to early afternoons, and requires attention to stock levels, order follow-ups, and facility coordination. Prior winery or hospitality experience is a plus.

Qualifications

• 1–3 years of experience in operations, inventory, administrative support, or hospitality.
• Excellent written and verbal communication skills—you'll be a voice of the winery by phone and email.
• Highly organized with the ability to manage multiple tasks and shifting priorities.

Responsibilities

• Place and track orders for tasting room, club, and office supplies.
• Maintain par levels for tasting room and wine club stock; manage transfers.
• Coordinate shipments and packing for DTC and wine club orders.
• Respond to guest inquiries by phone and email in a timely, professional manner.
• Oversee day-to-day facility upkeep and coordinate with maintenance vendors.

Skills

Operations experience

Inventory management

Administrative support

Hospitality experience

Tools

Microsoft Excel

POS software

Job description

DTC Operations Coordinator — Laurel Ridge Winery
Part-Time | Monday–Friday | morning to mid-afternoon shift (depending on season may be less days/hours) | 20–30 hrs/week (seasonal) | $20–$23/hr

Laurel Ridge is one of Oregon's oldest family-owned and operated wineries. We're looking for an organized, dependable Operations Coordinator to keep the behind-the-scenes side of our tasting room running smoothly — someone who notices when shipping supplies are low before anyone else does, who'd rather fix a small problem than mention it and move on, and who enjoys being the person other departments can count on.

Why You'll Love This Job

• Essential, high-trust role: You won't be pouring wine at the tasting bar, but you'll be behind everything that happens around it — inventory, orders, shipments, and guest care
• Weekday schedule: Monday–Friday hours will vary depending on season, but a lot of shifts will look like 9am-2:30pm
• Variety: Ordering, inventory, shipping, facilities, and customer service — no two days look the same

What You'll Do

Ordering & Purchasing

• Place and track orders for tasting room, club, and office supplies (packaging, shipping materials, office supplies, etc.)
• Maintain relationships with vendors and suppliers, and follow up on order issues or delays
• Monitor stock levels and flag reorder needs before they become a problem

Inventory Management

• Conduct regular inventory counts and reconcile discrepancies
• Maintain par levels for tasting room and wine club stock
• Process inventory transfers and keep accurate, up-to-date records across systems

Shipping & Fulfillment

• Pack, label, and prepare DTC and wine club orders for shipment
• Coordinate pickups with carriers and track outgoing shipments
• Follow state shipping compliance requirements for wine sales

Customer Service

• Respond to guest and wine club member inquiries by phone and email in a timely, professional, and gracious manner
• Create and manage tasting reservations
• Assist with event setup and logistics coordination as needed (you won't be hosting at the table, but you'll help make sure everything is ready before guests arrive)

Facilities

• Oversee day-to-day facility upkeep and coordinate with maintenance vendors on repairs or projects
• Manage office equipment, supplies, and general organization of back-of-house spaces
• Keep an eye on the property and flag anything that needs attention

What You Bring

• 1–3 years of experience in operations, inventory, administrative support, or hospitality (wine industry experience a plus, not required)
• Excellent written and verbal communication skills — you'll be a voice of the winery on the phone and by email
• Highly organized, with the ability to manage multiple tasks and shifting priorities without losing track of details
• Comfortable with Microsoft Office (especially Excel) and general point-of-sale or inventory software; willingness to learn our systems

You'll thrive here if you're

• Self-directed
• Proactive
• Detail-oriented
• Reliable
• Comfortable juggling shifting priorities

Requirements

• Must be 21 years of age or older
• Must be able to occasionally lift and move cases of wine (up to ~40 lbs) and be on your feet for stretches of time
• Must be available Monday–Friday, with occasional flexibility for events or shipping deadlines

Schedule & Pay

Schedule: Part-time, Monday–Friday, 20–30 hours/week depending on the season — hours run toward the higher end during harvest, club releases, and event-heavy stretches, and toward the lower end during quieter months

Pay: $20–$23/hour, depending on experience

Growth: We're a growing winery that promotes from within