Operations and System Engineer

IntePros; Boston (MA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

IntePros is seeking an experienced Infrastructure Operations Engineer to own and operate a production enterprise infrastructure across cloud, networking, storage, and identity. This is a hands-on role focused on reliability, with collaboration across internal teams and external MSPs.

The ideal candidate has 5+ years in IT infrastructure operations, strong Windows AD and VMware skills, and solid networking and AWS experience. A hybrid Boston-area work arrangement is offered.

Qualifications

• 5+ years of hands-on IT infrastructure operations experience in enterprise environments.
• Strong experience administering Windows Server and Active Directory including GPO, DNS, DHCP, identity and access management.
• Hands-on production experience with VMware vSphere/ESXi including provisioning, snapshots, patching, capacity management, and troubleshooting.
• Experience with enterprise storage technologies such as Pure Storage, NetApp, Dell EMC, or similar SAN/NAS platforms.
• Experience with network security platforms (Netskope, Zscaler, Palo Alto Prisma Access).
• Strong networking fundamentals including routing, subnetting, VLANs, firewalls, VPNs, DNS.
• Scripting: PowerShell and/or Bash; Python a plus.
• Experience with AWS: VPC, IAM, EC2, S3, Route 53, CloudWatch.

Responsibilities

• Operate and maintain production infrastructure, including monitoring, patching, backups, access management, change management, troubleshooting, and ongoing system maintenance.
• Serve as an internal administrator and SME for core infrastructure platforms including VMware, Windows Server/AD, enterprise storage, and SASE/SSE technologies.
• Support day-to-day operations of the organization's AWS environment, including IAM, monitoring, configuration changes, cost management, and coordination of cloud initiatives.
• Manage Windows Server and Active Directory environments, including GPO, DNS, DHCP, identity lifecycle, access management, patching, and secure configuration.
• Administer and troubleshoot Linux servers, including RHEL and Ubuntu.
• Support enterprise storage platforms such as Pure Storage, NetApp, Dell EMC, or comparable SAN/NAS technologies.
• Manage network operations in collaboration with internal and external partners, including firewalls, VPNs, DNS, VLANs, routing, switching, and site connectivity.
• Work with Meraki, Palo Alto, Cisco, Netskope, or comparable networking and security platforms.
• Coordinate with contractors, vendors, and MSPs by defining work, reviewing deliverables, managing timelines, and ensuring successful implementation.
• Make tactical technical decisions within active workstreams, resolving issues independently and escalating complex architectural decisions when appropriate.
• Use AI-enabled tools and copilots to improve infrastructure operations, troubleshooting, documentation, and team efficiency.
• Develop and maintain technical documentation, runbooks, and on-call practices.
• Participate in infrastructure lifecycle planning, capacity management, security improvements, and standardization.

Skills

VMware vSphere/ESXi

Windows Server/Active Directory

Networking fundamentals

AWS (VPC, IAM, EC2, S3, Route 53)

Linux (RHEL/Ubuntu)

Scripting (PowerShell/Bash)

Vendor/MSP coordination

Tools

VMware vSphere/ESXi

Windows Server

Active Directory

AWS

Pure Storage/NetApp/Dell EMC SAN/NAS

Netskope/Zscaler/Palo Alto Prisma Access

Job description

Position Overview

We are seeking an experienced Infrastructure Operations Engineer to support and operate a complex, production enterprise infrastructure environment spanning cloud, networking, systems, storage, endpoints, and identity. This is a hands‑on IT infrastructure operations role, not a software engineering or DevOps position. The successful candidate will serve as a key internal technical resource responsible for the day-to-day reliability of core infrastructure platforms while coordinating closely with external contractors and managed service providers. This is an excellent opportunity for an experienced Systems Administrator, Infrastructure Engineer, Network Engineer, or Infrastructure Lead who enjoys owning production environments and wants to take on increasing technical responsibility as the organization grows.

Location

Greater Boston, MA — Hybrid

Position Type

Full-Time

Responsibilities

• Operate and maintain production infrastructure, including monitoring, patching, backups, access management, change management, troubleshooting, and ongoing system maintenance.
• Serve as an internal administrator and subject‑matter expert for core infrastructure platforms including VMware, Windows Server/Active Directory, enterprise storage, and SASE/SSE technologies.
• Support day‑to‑day operations of the organization's AWS environment, including monitoring, IAM, routine configuration changes, cost management, and coordination of more complex cloud initiatives.
• Manage Windows Server and Active Directory environments, including GPO, DNS, DHCP, identity lifecycle, access management, patching, and secure configuration.
• Administer and troubleshoot Linux servers, including RHEL and Ubuntu environments.
• Support enterprise storage platforms such as Pure Storage, NetApp, Dell EMC, or comparable SAN/NAS technologies.
• Manage network operations in collaboration with internal and external partners, including firewalls, VPNs, DNS, VLANs, routing, switching, and site connectivity.
• Work with technologies such as Meraki, Palo Alto, Cisco, Netskope, or comparable networking and security platforms.
• Coordinate with contractors, vendors, and managed service providers by defining work, reviewing deliverables, managing timelines, and ensuring successful implementation.
• Make tactical technical decisions within active workstreams, resolving issues independently and escalating complex architectural decisions when appropriate.
• Use AI-enabled tools and copilots to improve infrastructure operations, troubleshooting, documentation, and overall team efficiency.
• Develop and maintain technical documentation, operational procedures, runbooks, and on-call practices.
• Participate in infrastructure lifecycle planning, capacity management, security improvements, and operational standardization.
• Take increasing ownership of infrastructure domains and contribute to the development of technical standards and best practices.

Required Qualifications

• 5+ years of hands‑on IT infrastructure operations experience in positions such as Senior Systems Administrator, Infrastructure Engineer, Network Engineer, IT Manager, or Infrastructure Lead.
• Strong experience administering Windows Server and Active Directory, including:
  • Group Policy (GPO)
  • DNS and DHCP
  • Identity and access management
  • Domain administration
  • Server patching and lifecycle management
• Hands‑on production experience with VMware vSphere/ESXi, including provisioning, snapshots, patching, capacity management, and troubleshooting.
• Experience with enterprise storage technologies such as Pure Storage, NetApp, Dell EMC, or similar SAN/NAS platforms.
• Experience with Netskope, Zscaler, Palo Alto Prisma Access, or comparable SASE/SSE/security platforms.
• Strong networking fundamentals, including routing, subnetting, VLANs, firewalls, VPNs, switching, and DNS.
• Working knowledge of AWS, including experience with technologies such as VPC, IAM, EC2, S3, Route 53, and CloudWatch.
• Experience administering Linux environments, preferably RHEL and/or Ubuntu.
• Practical scripting experience using PowerShell and/or Bash; Python experience is a plus.
• Experience working with external contractors, vendors, or managed service