Windows Desktop Support Professional

Sorcflow; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Sorcflow is seeking a Windows Desktop Support Professional to enhance their dynamic team. This role involves installing, configuring, and maintaining desktop systems, troubleshooting issues, and providing technical support to users. Ideal candidates will have strong technical skills and a passion for technology.

Qualifications

• Experience in installing, configuring, and maintaining desktop systems.
• Ability to troubleshoot hardware and software issues.
• Strong communication skills for user support.

Responsibilities

• Install, configure, and maintain desktop computers and laptops.
• Troubleshoot hardware and software issues.
• Document configurations and procedures.

Skills

Troubleshooting

Technical Support

Installation

Configuration

Documentation

Job description

Sorcflow is looking for Windows Desktop Support Professional to join our dynamic team and embark on a rewarding career journey

• Installing, configuring, and maintaining desktop computers, laptops, and related hardware.
• Troubleshooting hardware and software issues and resolving problems.
• Responding to user inquiries and providing technical support via phone, email, or in-person.
• Installing, configuring, and upgrading operating systems and software.
• Managing and monitoring the performance of desktop systems and ensuring their optimal functioning.
• Performing hardware and software upgrades, as well as security patches.
• Documenting hardware and software configurations, maintenance procedures, and user guides.
• Collaborating with other IT teams to resolve complex technical issues and support projects.
• Maintaining inventory of hardware and software assets.
• Staying up-to-date with the latest technology developments and industry standards