Tech Support Professional – Enterprise Video

Honeywell; Louisville (KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading company in technology solutions is seeking a Technical Support Professional in Louisville, Kentucky. The role involves providing expert technical support, mentoring junior staff, and ensuring customer satisfaction through effective problem-solving and communication. Ideal candidates will have a strong technical background and a commitment to excellence in customer service.

Qualifications

• 3+ years of proven experience in technical support.
• Expertise in relevant technologies and products.
• Experience in mentoring and leading a team.

Responsibilities

• Provide expert technical support to customers, resolving complex technical issues.
• Lead and mentor junior technical support professionals.
• Collaborate with cross-functional teams to develop support strategies.

Skills

Problem-solving

Analytical abilities

Communication

Interpersonal skills

Customer focus

Education

High School Diploma or GED

Bachelor's degree in Engineering or related field

Tools

Microsoft Server

Windows OS

MS SQL Server

Active Directory

Job description

Team recognized for leadership, innovation, and diversity

As a Technical Support Professional at Honeywell, you will have the opportunity to showcase your expertise as a subject-matter expert in relevant technologies and products. You will provide expert technical support to our customers, resolving complex issues and ensuring their satisfaction. Your ability to analyze and solve problems will be crucial in delivering exceptional support and maintaining strong relationships with our valued customers.

You will report directly to our Sr. Technical Support Supervisor, and you'll work out of our Louisville, Kentucky location on a Hybrid work schedule.

In this role, you will impact our technical support operations, customer satisfaction, and organizational growth.

KEY RESPONSIBILITIES

• Provide expert technical support to customers, resolving complex technical issues
• Serve as a subject matter expert in relevant technologies and products
• Collaborate with cross-functional teams to develop and implement support strategies
• Lead and mentor junior technical support professionals, providing guidance and support
• Stay updated with industry trends and advancements, and provide recommendations for improvement
• Contribute to the development and improvement of support processes and tools
• Establish and maintain strong relationships with key stakeholders, including customers and internal teams
• Participate in customer meetings and provide technical expertise and guidance
• Verify readiness of products entering into service and during beta testing
• Coordinate with Tech Publications to ensure marketing materials are accurate and aligned with offerings
• Create self-service content (knowledge articles, how-to videos) for Level 1 support questions

YOU MUST HAVE

• 3+ years of proven experience in technical support or a similar role
• High School Diploma or GED
• Expertise in relevant technologies and products
• Strong problem-solving and analytical abilities
• Excellent communication and interpersonal skills
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience in mentoring and leading a team
• Strong customer focus and commitment to customer satisfaction

WE VALUE

• Bachelor's degree in Engineering or a related field; Master's degree preferred
• Expert technical knowledge and subject matter expertise
• Strong leadership and mentoring skills
• Ability to drive innovation and continuous improvement
• Results-oriented approach and ability to meet business objectives
• Excellent problem-solving and decision-making abilities
• Strong business acumen
• Ability to build and maintain strong relationships
• High-level experience with Microsoft Server and Windows OS (7, 10, 11)
• Knowledge of Group Policy management, workgroups, and domains
• Experience with virtual machine management
• Experience with MS SQL Server
• Strong networking skills, including Active Directory, networking protocols, IIS, and SSL
• Experience working with network firewalls and port management
• Experience with web and mobile applications
• Knowledge of low voltage wiring
• Previous experience with Video Recorders, NVRs, VMS, or CCTV systems

BENEFITS OF WORKING FOR HONEYWELL

The application period for this job is estimated to be 40 days from the posting date; however, this may be shortened or extended based on business needs and candidate availability.

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Support Professional • Louisville, Kentucky, United States